Role Overview
Location: Cork - NETGEAR European headquarters
Work Model: Hybrid (3 days on-site per week)
Reporting to: Support Operations Manager
We are seeking a strategic and creative Training Manager to lead the development and execution of learning programmes that elevate employee capabilities, drive operational excellence, and support career growth across global support teams. This role will also oversee the development of customer-facing training content. You will be responsible for instructional design, content creation, and learning platform management—ensuring all programmes align with business goals, brand standards, and learner needs.
The ideal candidate will have a strong background in technical support operations, adult learning principles, and training program development, with proven experience driving measurable improvements in team capability and performance.
Key Responsibilities
Content Development
* Create high-quality learning materials including e-learning modules, job aids, video guides, quizzes, and interactive guides tailored to support operations and public consumption. This includes technical concept training, product training, policy training and soft skill training (customer empathy, communication, case handling, troubleshooting methodologies).
* Build and maintain structured onboarding programmes, skills certification paths, and career development frameworks for support teams.
* Create engaging learning materials, including e-learning modules, workshops, labs, knowledge base articles, and playbooks.
* Collaborate with product, engineering, and support leadership to ensure training materials reflect the latest product releases and technical updates.
Instructional Design
* Apply adult learning principles and instructional design methodologies to maximise learner engagement and retention.
Collaboration
* Partner with subject matter experts, trainers, and operations managers to ensure content accuracy, relevance, and alignment with business needs.
Train the Trainer
* Lead scalable Train-the-Trainer programmes to facilitate global knowledge transfer across support hubs.
Platform Integration
* Publish and manage content within the Learning Management System (LMS), ensuring accessibility and tracking.
Evaluation & Feedback
* Monitor learning effectiveness and continuously improve programmes based on learner feedback and performance metrics.
* Define and track KPIs to measure training effectiveness (e.g., time-to-proficiency, case resolution quality, customer satisfaction).
* Collect feedback and continuously improve training content and delivery methods.
* Partner with Support Operations to identify skill gaps and proactively address them.
Compliance & Standards
* Ensure all content adheres to brand guidelines, accessibility standards, and internal compliance policies.
Learning Strategy
* Develop and implement learning strategies tailored to support operations and consumer-facing teams.
Required Qualifications
* Bachelor's degree in Learning & Development, Education, Business, Psychology, or a related field.
* 5+ years' experience designing training content for technical product onboarding.
* Proven experience in instructional design, learning programme management, or content creation.
* Strong writing, editing, and communication skills with a focus on clarity and tone.
* Excellent project management skills with the ability to manage multiple priorities and meet deadlines.
* Proficiency with e-learning tools (e.g. iSpring, Moodle) and LMS platforms.
* Familiarity with SCORM/xAPI standards.
Preferred Qualifications
* Background in customer/technical support or technical operations.
* Experience designing training for global audiences and localisation of content.
Company Statement/Values:
At NETGEAR, we are on a mission to unleash the full potential of connectivity with intelligent solutions that delight and protect. We turn ideas into innovative networking products that connect people, power businesses, and advance the way we live.
We're a performance-driven, talented and connected team that's committed to delivering world-class products for our customers. As a company, we value our employees as the most essential building blocks of our success. And as teammates, we commit to taking our work to the Next Gear by living our values: we Dare to Transform the future, Connect and Delight our customers, Communicate Courageously with each other and collaborate to Win It Together. You'll find our values woven through our processes, present in our decisions, and celebrated throughout our culture.
We strive to attract top talent and create a great workplace where people feel engaged, inspired, challenged, proud and respected. If you are creative, forward-thinking, passionate about technology and are looking for a rewarding career to make an impact, then you've got what it takes to succeed at NETGEAR. Join our network and help us shape the future of connectivity.
NETGEAR hires based on merit. All qualified applicants will receive equal consideration for employment. All your information will be kept confidential according to EEO guidelines.