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Empowering Talent | Soft HR Analyst | Bachelor's dregree in Business Management & Master's degree in HR
Our client, a leading Irish-owned company in the home and lifestyle sector, is currently looking for a Customer Experience Executive to join their growing digital team. With a reputation for high-quality, design-driven products and a strong presence both online and in retail, they’re focused on delivering exceptional customer experiences across all touchpoints.
This is a great opportunity for someone who has strong customer service experience, a passion for problem-solving, and thrives in fast-paced, team-oriented environments. If you're looking to make an impact in a role that blends service, tech, and digital marketing, you’ll feel right at home here.
The ideal candidate will play a pivotal role in enhancing the customer journey by delivering high-quality support and representing the brand with professionalism and care across all digital touchpoints.
What’s in it for you?
Salary: €28k + benefits | Clear path for career progression | Be part of an innovative and collaborative digital team | Work with high-quality, design-led products | Office-based in Celbridge with strong development opportunities
Responsibilities:
* Deliver exceptional service across phone, email, live chat, social media, and review platforms (Google, Trustpilot)
* Resolve customer queries efficiently while maintaining a professional and empathetic tone
* Maintain and optimise service documentation and processes for shared access
* Identify trends in customer feedback and support data-driven improvements
* Manage customer complaints in the CRM system and liaise with relevant teams
* Produce regular service and review analysis reports
* Support returns processes, ensuring smooth internal coordination
* Assist with GDPR-compliant data collection and reporting
* Work cross-functionally with digital marketing and technical teams
* Support with online order inquiries, refunds, and community engagement
* Promote positive brand sentiment through online community interaction
Requirements:
* 1–2 years of experience in customer service, ideally in retail or lifestyle sectors
* Excellent verbal and written communication skills
* Calm, composed, and solution-focused under pressure
* Analytical mindset with strong attention to detail
* Proficiency with CRM systems and handling customer data
* A positive, proactive attitude and strong team spirit
* Flexible and adaptable in a dynamic environment
* Familiarity with social media, reviews platforms, and customer feedback tools
* Retail or product-based background is a plus
* Ability to multi-task and manage time efficiently
Don’t hesitate to apply today via Prosperity!
Let us help you take the next exciting step in your career.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Retail and Paint, Coating, and Adhesive Manufacturing
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