Service Engineer Responsibilities Accessing and managing job assignments through the designated mobile system, following training provided Promptly notifying the line manager and scheduling team of any issues that may impact arrival at a scheduled job, so that customers can be informed accordingly; Contacting customers at the start of the day with an estimated arrival time and providing updates in case of delays Conducting visual risk assessments for each task and escalating any concerns to the line manager Recording and reporting parts usage in line with procedures, ensuring all parts are appropriately accounted for, particularly when dealing directly with end users Delivering a high standard of customer service, including discussing recommendations, service options, and potential upgrades, and documenting these in reports Performing regular inventory checks on vehicle stock or stored equipment Participating in on-the-job training and attending additional training as required Communicating effectively with customers on-site, keeping them informed of progress, issues, or changes, and involving the office where unexpected costs arise Using provided navigation tools to plan efficient travel routes, with vehicle tracking in place for safety and verification purposes Maintaining company vehicles and equipment in accordance with internal policies Completing any additional tasks assigned by the line manager as part of normal business operations. Required A practical, hands-on approach is required Ability to work independently and manage tasks effectively on-site is essential By applying, you are giving consent for Matrix Recruitment to contact you about this job. We collect your data for recruitment purposes only and will retain it for the duration required as outlined in our privacy policy. All CVs are kept confidential and will not be submitted to any clients without your knowledge and permission. Please note that due to the expected high volume of applications we can only reply to applicants suitable for the position. We Value Your Trust. Benefits: Pension Fund Company Vehicle Fuel Allowance