Job Description:
We are seeking a Regional Services Program Manager to support regulatory compliance on Tech services provided via Intercompany Agreements (ICAs) to regulated entities in the market. This role will work closely with the Regional ICA Lead and global Tech ICAMS team to provide regional support in delivering holistic ICAMS team services.
Key Responsibilities:
* Review the ICA database to identify and catalog contract commitments/obligations for the region, specific tech services covered, create a repository of gaps/remediation actions, and identify patterns of problems across different ICAs.
* Identify and study existing Mastercard Tech service provider data dashboards to understand information/data currently available to meet ICA compliance requirements and identify gaps.
* Create a centralized calendar of regulatory audits, inspections, and periodic regulator reporting related to the assessment of MApliance with ICA/outsourcing requirements.
* Identify regional regulator focus areas and common gaps/findings to help Tech ICAMS prioritize activities.
* Collaborate with peers in other regions and the ICAMS operational teams to demonstrate compliance with ICA requirements, such as third-party/supplier monitoring, incident reporting, SLA reporting, and other areas.
Requirements:
* Bachelor's degree in technology, information systems management, information security management, security policy, or equivalent experience.
* Knowledge of Regional Regulatory landscape, standards, and frameworks impacting Tech services, especially around service resiliency, outsourcing regulations, and security risk management.
* Knowledge of Mastercard TECH Organization and legal aspects is an asset.
Skills and Competencies:
* Project management skills to ensure on-time delivery.
* Good verbal and written communication skills for coordinating globally.
* Ability to design metrics, dashboards, and analyze data.
* Strong analytical skills coupled with systematic creative thinking, solution-oriented approach, and sense of ownership and drive.
* Good sense of 'customer service' and working collaboratively across the organization, builds trust, develops, and maintains excellent relationships and partnerships with all key stakeholders.
Corporate Security Responsibility:
* Avoidance of abuse of power, internal control violations, administrative malpractice, breach of obligations, unauthorized change of corporate rules, interconnexities, organizations fraudulently created by employees, unauthorized collaboration with providers of suspicious behavior