Hotel Operations Manager Role
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We are seeking a highly skilled and experienced Hotel Operations Manager to join our team. The successful candidate will be responsible for ensuring the smooth operation of hotel services, maintaining high standards of customer service, and promoting a positive work environment.
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Key Responsibilities:
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* Ensure all departments are open, staffed, and guest-ready.
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* Complete daily checklists and passover reports.
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* Monitor hotel and grounds security and maintenance needs.
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* Lead daily morning briefings and communicate VIP needs or issues.
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* Support staff during busy periods and promote teamwork across departments.
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* Uphold hotel standards and procedures in line with the Mission, Vision, and Values.
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* Greet and assist guests, including VIPs, wedding parties, and conference clients.
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* Conduct hotel show-arounds and promote services and facilities.
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* Handle guest feedback and resolve complaints effectively.
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* Adhere to health, safety, fire, and employment regulations.
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* Be fully trained in emergency procedures and evacuation protocols.
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* Ensure staff presentation, punctuality, and uniform standards.
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* Assist with training, assessments, and disciplinary actions.
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* Allocate tasks and supervise porters and departmental support.
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* Maximise revenue through promotions and upselling.
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* SOURCE competitive suppliers in collaboration with purchasing.
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* Support Green Hospitality initiatives and reduce energy/water waste.
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* Attend meetings, complete checklists, and assist across all departments as needed.
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* Communicate effectively within the hotel and perform any reasonable management requests.
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* Comply with all hotel standards of operation.
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* Report all maintenance faults to the Restaurant Manager or Team Leader.
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* Comply with all legal regulations pertaining to Health, Safety and Fire legislation.
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* Attend all departmental meetings.
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* Complete checklists as required.
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* Assist in all departments of the hotel as necessary.
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* Attend training sessions as required.
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* Assist staff and guests with an emergency evacuation of the hotel in accordance with Hotel Evacuation procedures.
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* Act responsibly with regard to all property including condition, cleanliness and storage.
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* Facilitate effective communication within the department and throughout the hotel.
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* Carry out any additional reasonable requests by the management team and/or guests.
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Requirements:
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The ideal candidate will have:
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* Supervisory experience within a hotel Food & Beverage environment.
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* Previous experience as a Duty Manager / Hotel Supervisor beneficial.
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* Excellent Employee Benefits and Career Opportunities working with us.
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Benefits:
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We offer:
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* Best Workplace Ireland in Hospitality 2025.
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* Great Place to Work Team Award 2025.
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* Top 20 Large Best Workplace Ireland Certified Great Place to Work for 3 Consecutive Years.
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* Best Place to Work 2024.
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* Best Menopause Champion Network 2024.
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* Excellent Employer by Failte Ireland 2023.
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* Investors in Diversity Bronze 2023.
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* Gold Awarded for our Environmental Sustainability in the Tourism Industry awarded by 50 Shades Greener.
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Others:
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As a valued member of our team, you will receive:
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1. Full training provided.
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2. Employee Discounts & Incentives.
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3. Full nutritious meals Provided.
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4. Free use of Gym & Leisure Centre.
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5. Active Employee Health & Wellbeing Programme - Yoga, Mindfulness, Employee assistance Programme - free confidential helpline.
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6. Active Employee Social Club.
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7. Company Pension Scheme.
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8. Company Sick Pay Scheme.
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9. Career Progression-including opportunities to gain recognised QQ1 LEVEL 6 third level qualifications.