Job Title: Assistant Manager - Retail & Customer Service ?? Location: Tramore, Co. Waterford ?? Salary: € (Depending on Experience) ?? Hours: 45 hours/week, 5 days out of 7 (including approx. 1 weekend/month) ?? Shifts: Mostly daytime - e.g. 9am-6pm, 10am-7pm, 12pm-9pm About the Role We're currently hiring for an Assistant Manager to join a well-established, fast-paced retail gaming environment in Tramore. You'll be joining a team that is part of a broader tech and product-driven company operating multiple brands within the Irish gaming sector. In this role, you'll support the Club Manager with daily operations, lead a small on-the-ground team, and deliver excellent customer service. While industry experience is not required, this role is ideal for candidates coming from a strong retail or hospitality background-such as Assistant Managers from supermarkets, discount retailers, phone stores, or hotels. Key Responsibilities Support the Manager in the smooth day-to-day running of the venue Deliver 5-star customer service and ensure customer queries are handled professionally Promote clear and consistent communication between team and management Recruit, motivate, and retain team members Embrace new initiatives and contribute to operational improvements Handle basic club administration and ensure policy compliance Drive customer satisfaction while ensuring responsible engagement with services What You'll Need Minimum 2 years' experience in an Assistant Manager role (retail or hospitality) Strong organisational and planning skills Excellent communication (verbal and written) Comfortable using Microsoft Office tools and quick to learn in-house systems Ability to coach and support team members on the job Calm, professional approach to challenges or customer concerns Flexible, team-focused attitude with a hands-on approach What's On Offer € salary (depending on experience) Supportive and experienced management team Long-standing, stable business with 40+ years in operation Learning and development opportunities Positive and collaborative work culture Sound like the right fit? Apply today-we're reviewing applications as they come in. This is your chance to step into a dynamic leadership role where your experience and people skills will be highly valued. Skills: Management Customer service Retail