Job Title: Customer Support Expert
Job Description
As a key member of our support team, you will play a vital role in delivering exceptional customer service and support. Your primary goal will be to analyze and resolve customer and partner problems in a timely and efficient manner.
Key Responsibilities
* Evaluate and troubleshoot customer access issues, ensuring timely resolution and high levels of customer satisfaction.
* Communicate effectively with customers and partners across multiple channels, including phone, chat, and email.
* Investigate and respond to support requests, including order processing and inquiries related to presales, product access, account sign-in, license fulfillment, and other support needs.
* Provide comprehensive information on Autodesk Account features and capabilities, conduct "how to" sessions with customers and partners, and serve as a subject matter expert on Autodesk policies, processes, and tools.
* Develop and deliver training content, guiding customers and partners through remote access, readiness call activities, and webinars.
* Liaise with sales teams to address customer-related issues and order questions.
* Identify areas for process improvement and implement automated solutions to enhance efficiency and productivity.
Required Skills and Qualifications
* Excellent communication and interpersonal skills.
* Ability to identify trends and propose effective solutions to recurring problems.
* Proficiency in Microsoft Office and willingness to learn new platforms and tools.
* Fluency in English and German, with the ability to speak one other European language (French/Italian/Spanish/Portuguese).
Benefits
We offer flexible working hours, with options to work from home or in the office. Remote working is also supported in Ireland, with regular team meetings required.
Others
Join us in shaping the future of customer support and experience the rewarding world of Autodesk!