Abtran are currently hiring Customer Service Advisors for full-time, permanent positions based in Blackrock Business Park, Mahon, Cork.We are looking for highly motivated and customer focused individuals to join the Customer Advisor team. You will be the first point of contact providing support for a leading brand, delivering a first-class customer experience.The Role:Full Time PermanentSalary €24,765 per year (€12.70ph x 37.5hr week)Training Onsite in Office for up to 7 WeeksHybrid 50:50 (1 Week Work from Home/1 Week Office based)The Opportunity:Provide relevant advice to customers primarily by phone but also through other communication channels as required, including email, post, webchat and social media platformsUsing your knowledge gained in training to solve problems for customersUse of the systems and tools available to effectively handle customer's queriesStrive to achieve and maintain service level statisticsMaintain a high level of first call resolution and quality assuranceContribute to overall team performance within your specialised departmentAdhering strictly to data protection and confidentiality lawsAd hoc duties as requiredOur Ideal Candidate:Previous Customer Service experience is a bonus but not essentialPassion for providing exceptional service to clientsExcellent verbal and written communication skillsFluency in written & spoken English is essential for this roleA high level of accuracy and attention to detailStrong computer skills are essentialProven ability to deal with problems and solve them effectivelyStrong attendance, performance and adherence to policies are essential for this roleEmployee Benefits include:Excellent training provided through Abtran's Academy Programme -All training provided is fully paidPremium Pay on Weekends and Bank HolidaysWellbeing programme focused on our people's health and wellnessHealth Insurance Discount ProgrammeEmployee Assistance ProgrammePension Scheme & Life CoverLeap Card Tax SaverFree Car Parking*You must have authorisation to work in IrelandApply today if you would like to work in a fun and dynamic team within a positive and supportive environment that promotes a work-life balance. This could be the start of a promising and rewarding career with plenty of opportunities for career progression.Abtran is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We are committed to equality of opportunity and operate non-discriminatory practices in relation to access to employment, conditions of employment, access to training and experience, promotion and classification of posts. All employment decisions at Abtran are based on business needs, job requirements and individual qualifications, without regard to gender, civil status, family status, sexual orientation, age, disability, race, religion, and membership of the Traveller community.ABIND