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Job Title: Front Desk Receptionist
Location: Park Hotel Kenmare, Kenmare, Co. Kerry
Department: Reception
Reports To: General Manager & Reception Manager
Employment Type: Full-Time
Responsibilities:
* Greet and welcome guests with warmth and professionalism.
* Manage check-ins and check-outs, ensuring accuracy and attention to detail.
* Respond to guest inquiries and requests both in person and via phone or email.
* Coordinate with other hotel departments, namely housekeeping, porters and Reservations to ensure seamless service.
* Handle guest complaints or concerns promptly and professionally.
* Maintain the cleanliness and organisation of the front desk area.
* Process payments and maintain accurate records of transactions.
* Provide guests with information about hotel amenities, local attractions and services.
* Uphold the hotel's standards of appearance, conduct and confidentiality at all times.
Qualifications
* Proven experience in a front desk or guest service role, preferably in a luxury or five-star setting.
* Proficiency in hotel software systems (, Guestline, Opera, Hotsoft or a similar PMS).
* Exceptional interpersonal and communication skills.
* Fluency in English.
* Impeccable grooming and professional presentation.
* Ability to multitask in a fast-paced, high-pressure environment.
* Degree or diploma in hospitality is a benefit but is not essential.
Additional Information
* Competitive Wage
* Use of our pool/ gym facilities
* Discounted rates at Park Hotel Kenmare
* Discounted rates at other R&C properties
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