Our heart beats turquoise.
Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees.
Company Description
Our heart beats turquoise.
Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees.
We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our more than 80 hotels in 12 countries impress with exclusive design, high service standards and first-class inner-city locations at an attractive price.
As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.
Job Description
The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure. Your duties will also include the following:
* Looking after our guests, including check-in and check-out, ensuring a smooth and efficient process
* Reviewing and processing bookings, overbookings and options, whilst maintaining optimal occupancy rates
* Invoicing, including managing payments, as well as cash transactions and cashing up
* Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails, updating guest profiles)
* Gaining interdepartmental insights into new areas of activity by working in our multicultural teams
* Supervising and training front office staff to maintain high standards of customer service
* Handling guest complaints and resolving issues promptly and professionally
* Coordinating with housekeeping and maintenance departments to ensure room readiness and address any guest concerns
* Managing shift handovers to ensure smooth transitions and clear communication between teams
* Monitoring and analysing guest feedback to identify areas for improvement in front office operations
* Assisting in the development and implementation of front office policies and procedures
* Ensuring compliance with health and safety regulations, as well as hotel security protocols
* Participating in regular team meetings and contributing to the continuous improvement of guest services
Qualifications
Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:
* Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
* Be open and communicative and have a solid command of English; proficiency in additional languages is highly advantageous
* Be a team player and willing to provide assistance across departments – we achieve our results together
* Possess a minimum of 2 years' experience in a front office or customer service role, preferably in the hospitality industry
* Demonstrate strong leadership skills and the ability to motivate and manage a team effectively
* Have excellent problem-solving abilities and remain calm under pressure
* Be proficient in hotel management software and booking systems
* Possess strong numerical skills for handling financial transactions and reports
* Demonstrate flexibility in working hours, including evenings, weekends, and holidays as required
* Hold a relevant qualification in Hospitality Management or a related field (desirable)
* Showcase a commitment to continuous professional development and staying updated with industry trends
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Hospitality
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