Overview
Killaloe is a picturesque tourist town twinned with Ballina on the Tipperary side straddling the River Shannon. The hotel is approximately 1.2 km from the centre of Killaloe, overlooks the Kincora Marina with direct boating access to Lough Derg / The River Shannon. The property comprises a substantial modern hotel with 35 en suite bedrooms, lounge, function room, kitchen, bar, reception, ancillary areas and a spa that is currently under construction. The hotel has a commanding view over Lough Derg to the rear with ample car-parking and gardens to the front. The property has been refurbished throughout and is finished to a very high standard.
Our Hospitality Vision is to deliver an authentic hospitality experience with warmth, efficiency and care. We aim to create an environment with genuine interactions between our empowered team and our visitors. The Sionna Spa team focuses on ensuring the time customers spend with us is bespoke and special.
Primary purpose
The main purpose of the role is to assist in delivering hotel revenue and profit growth through planning, efficient production and cost control, particularly in your area(s) of responsibility and within the Spa Department as a whole.
Responsibilities
* Oversee the entire Spa operation to ensure quality service and standards while delivering a guest experience that is unique.
* Ensure compliance with all health & safety requirements.
* Ensure guest satisfaction and follow up with guest feedback.
* Promote spa products and increase spa product sales.
* Create and train on SOPs.
* Roster of staff and maintain schedule.
* Ensure correct maintenance of equipment and coordinate maintenance & service as required.
* Be passionate about world-class hospitality service in a 5* environment.
* Responsible for the financial returns of the Spa and driving the business forward.
* Management of a team of highly trained Spa therapists and Attendants with a focus on training and development.
Requirements
* 3 years minimum experience.
* Ideally pool plant qualified.
* Phorest
* Social media
* Great guest service — be the face of the spa.
* The ideal candidate will have 3 years of spa experience with at least 2 years in a management role. CIBTAC, ITEC or CIDESCO qualifications are desirable.
Skills
Hospitality, Reception, Management
Benefits
* Meal Allowance / Canteen
* Parking
* Paid Holidays
Job details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Management
#J-18808-Ljbffr