Overview
Hilton Dublin are currently looking for a Meetings & Events Executive to join our fantastic team in Dublin 2.
Main purpose of the job
To sell and execute hotel events, including weddings. Ensure a seamless turnover from Group and Catering Sales to M&E, from M&E to Operations, and from M&E back to Sales. To provide these events with a consistent, high level of service throughout the event process.
Main duties and responsibilities
* Plans and manages events and weddings, and integrates team based service to achieve a successful event
* Coordinates and communicates verbally and in writing with the customer and hotel operations the details of the event. Attains and provides Post-event feedback.
* Maintains the customer relationship from the initial turnover from sales through the post event phase to the return to sales for resolicitation.
* Is accountable for his/her customers\' experiences from file turnover through the post event phase until turnover back to sales.
* Makes presence known to customer during the entire event process. Is available to solve problems and/or suggest alternatives to previous arrangements.
* Greets customer during the event phase and hands off to operations for the execution of details.
* Effectively upsells throughout the pre-event and event phases.
* Works with hotel staff in solving operational challenges.
* Involved with customer site inspections.
* Can or may lead pre-event and post-event meetings for assigned groups.
* Adheres to all standards, policies, and procedures (Standards, SOPs, LSOPs, etc.).
* Manages group room blocks and meeting space of assigned groups.
* Has the ability to accurately forecast group sleeping rooms and event revenue (catering and audio visual) for his/her groups.
Job Requirements
What are we looking for?
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
* Ability to prioritize in a fast-paced environment
* Team player
* Accuracy and strong attention to detail
* Flexibility in day-to-day task demands, remain focused when priorities and practices change
* Be clear, concise and professional in all communications both written and verbal
* Work closely with other departments to achieve desired end result
* Be resourceful and creative when faced with obstacles
* Ability to follow up and see project through to completion
* Adhere to deadlines
* Take ownership for assigned responsibilities
* Genuine, approachable and enthusiastic
* Polished and professional demeanour when client facing
Who are we?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The MHL Hotel Collection is the second largest hotel group in Dublin city with over 1,150 bedrooms across well known 5 & 4 star brands as well as a number of unique and individual hotels in key city locations throughout Ireland. Each of our hotels has its own distinct personality and charm and as unique as our collection is, all of our hotels are united in their commitment to delivering exceptional hospitality to all of our guests.
Skills
Skills: Communication, Organised, Marketing And Sales, Events
Benefits
Benefits: Meal Allowance / Canteen, Gym, Employee Assistance Programme
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