Job Title:
The Self Storage Manager is a key position responsible for overseeing the day-to-day operations of self-storage facilities.
They ensure customers have seamless access to their stored items and maintain a clean and organized environment, prioritizing customer health, safety, and well-being.
This role demands strong customer service skills, effective communication, and IT proficiency, particularly with CRM systems.
* Communicate with customers about rates, rental terms, and resolve issues efficiently
* Provide exceptional customer service
* Identify and maximize sales opportunities
* Manage daily operations, including securing the property and ensuring products are safe and suitable
* Manage aged debt, taking payment and chasing payments as necessary
* Conduct regular inspections to ensure facilities are clean and well-maintained
* Maintain accurate records of transactions and activities
* Comply with company policies regarding health, safety, and GDPR
Requirements:
* Exceptional customer service skills
* Full clean driving license
* Pleasant personality
* Excellent written and verbal communication skills
* Adaptable and able to work under pressure
* Problem-solving and organizational skills
* Excellent computer literacy across Microsoft disciplines
* Knowledge of CRM systems (preferably Hubspot)
* Time management and self-motivation