Job Title: Service Delivery Lead
The role of the Service Delivery Lead is to oversee the day-to-day operation of our 24-hour provision of support within a regional setting.
To manage service delivery on a daily basis so that the incidence of homelessness is minimized and positive outcomes are achieved for all service users.
In conjunction with senior leadership, provide direction to develop and sustain a service designed to assist staff in supporting service users to resolve their problems and live a good quality life.
Develop and evaluate service plans to ensure services are delivered in line with changing national and regional policies, operational plans, and local authorities' KPIs and policies to address the needs of service users.
Inform relevant strategies and plans in response to changing demographics, legislation, national policy, local strategies, and plans, and to the views of the community and stakeholders.
Manage project workers in the implementation of care & case management based on the HSE National Drugs Rehabilitation Framework and facilitate the provision of care and support within a health and social care setting.
Develop and sustain a service that effectively and efficiently delivers high-quality personal outcomes for customers.
The organization provides Regional Support Services to people at risk and/or experiencing homelessness in line with agreed targets with the regional management structure.
Guidance and Authority The Service Delivery Lead will report to the Head of Services.
Leadership To assist in creating a management culture within the team which is service user-focused, forward-looking, and flexible.
To competently ensure all communication about the service is communicated in a professional, accurate, and effective manner.
Strategic & Policy To ensure that the service is relevant, service user-focused, and supports the national, regional, and local strategic aims.
People Management To have overall operational responsibility for the management of the staff, and all other contracted staff and relief workers including all aspects of housing management, maintenance, health and safety, assessment planning and review.
Service Delivery & Housing Management In conjunction with the Head of Services to support on and ensure that service delivery is compliant with all relevant Service Level Agreement/Grant Aid Agreement & special conditions to achieve high professional standards.
General Ensuring appropriate records, including statistics, are maintained, in line with data protection and freedom of information Acts.