We invite applications for the position of Customer Service Specialist based full time on site at our Packaging Manufacturing Facility in Carrigtwohill, Co. Cork
We are a business that will challenge you – providing great opportunities for people with ambition and drive.
Our employees are important to us and critical to our success. We aim to nurture and develop our staff as they are the future of our Company.
About This Role:
Reporting to the Customer Service Manager this role ensures the effective delivery of optimum customer service including completing all day-to-day tasks and processes within the Customer Service Department. Our goal is to promote and achieve excellent customer service and this role is pivotal to the achievement of this. There will be a focus on the quality of interactions with our customers, ensuring an efficient and proactive service with a high level of accuracy and attention to detail. Liaising and collaborating with customers and colleagues alike, ensuring all queries are dealt with in a timely manner and order processing timescales are consistently met.
This is a permanent contract subject to successful completion of 6 month probation.
Main Responsibilities:
* Process sales orders and communicate customer requests to all relevant departments.
* Act as the main point of contact for all customer service-related queries.
* Liaise with internal departments to ensure materials and tooling are available to meet delivery schedules.
* Monitor and ensure customer lead times are met.
* Provide timely updates to customers regarding product deliveries or delays.
* Investigate and resolve customer issues in collaboration with the Customer Support Manager.
* Represent Unified in a professional and customer-focused manner to consistently exceed service and product expectations.
* Update the Production and Shipping Schedules as required based on order status and delivery timelines.
* Create manufacturing routings based on Material Data Worksheets.
* Monitor and maintain adequate customer product stock levels to support ongoing demand and reduce aged inventory levels.
Requirements:
* 3rd Level or PLC qualification in Business, Supply Chain or related
* 1-2 years in customer service role – fast paced manufacturing environment preferable but not essential
* PC literate (MS word, excel, ERP/MRP software)
* Excellent verbal and written communication skills.
* Strong problem-solving and conflict-resolution abilities.
* Ability to handle multiple tasks and prioritize effectively.
* Active listening skills with a focus on understanding customer needs.
* Enthusiastic – interest in excellent customer service provision
* Proven accuracy and attention to detail skills
Benefits:
* Competitive Package
* Pension plan
* Health Insurance
* Dental Insurance
* Life Cover
* Additional personal days entitlement annually
* Subsidised Training
* Employee Assistance Programme
* Annual onsite Health Check
* Full Health and Wellbeing Programme
* On-site car parking
Job Types: Full-time, Permanent
Benefits:
* Bike to work scheme
* Company events
* Company pension
* On-site parking
* Private dental insurance
* Private medical insurance
* Sick pay
* Wellness program
Work Location: In person