Storm Technology specialises in helping clients expand the possibilities of what digital technology can do for their business. A Microsoft Solutions Partner with over 27 years’ experience, Storm Technology is the solutions partner of choice for digital technology advancement and adoption. Our team is comprised of highly skilled business professionals, technology experts and change management specialists, who bring business and technology know how together with a proven project methodology to deliver tangible return on investment. They are passionate individuals who thrive when part of a team which designs the best technology solutions for our clients and are driven by our client’s success.
Role Purpose
The Sales Operations Administrator acts as a key point of coordination between internal teams and customers, supporting smooth commercial execution and ongoing account management.
The role is responsible for managing the end to end administration of licences, renewals, support contracts, quotations, and related documentation, ensuring accuracy, consistency, and compliance with internal governance and vendor rules.
Responsibilities
Prepare and manage sales quotations, renewals, upgrades, and licensing documentation.
Support opportunity progression from quotation through approval and close‑out.
Maintain accurate records of opportunities, renewals, and amendments in CRM and internal tools.
Support the preparation of commercial and contractual documentation.
Support and administer the operational lifecycle of software licences and support contracts, including renewals and amendments, working closely with Sales and Customer Success teams
Maintain licence and renewal schedules and support renewal pricing preparation.
Act as a point of contact for internal and customer queries relating to licensing, renewals, and entitlements.
Customer Success & Account Coordination
Support licence onboarding, renewals, and ongoing support administration.
Maintain accurate records of active licences, renewals, and support agreements.
Participate in internal handovers and contract reviews as required.
Systems, Compliance & Improvement
Maintain accurate data across CRM, SharePoint, and tracking tools.
Ensure adherence to internal governance standards and vendor licensing rules.
Support reporting, audits, and process improvement initiatives.\
Maintain accurate data across CRM, SharePoint, and tracking tools.
Ensure adherence to internal governance standards and vendor licensing rules.
Support reporting, audits, and process improvement initiatives.
Key Systems & Tools
CRM
Microsoft Excel (intermediate to advanced)
SharePoint
Contract and approval tools
Microsoft Team
Required Skills and Experience
Understanding of commercial, licensing, or renewal processes, with the ability to learn software licensing models and vendor rules
Experience working in a multi‑stakeholder, operational role
Experience in Sales Operations, Commercial Operations, or Customer Success administration
Strong organisational skills and ability to manage multiple priorities
Clear and confident communication skills
Proactive self‑starter with the ability to take initiative, work independently, and identify opportunities for improvement
Comfortable working across Sales and Customer Success teams
Strong system literacy and confidence working with structured data
Hands‑on experience supporting licensing, renewals, and contractual processes
High attention to detail with the ability to manage complex information accurately
Comfortable supporting both transactional activity and more complex commercial workflows
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