An exciting opportunity has opened for a Returns Manager at Dublin Airport. This is a dynamic, full-time role ideal for a motivated individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.
Overview
As the Returns Manager, you will oversee the entire vehicle return process, ensuring a seamless and efficient experience for customers. You will lead and develop your own team, driving operational excellence and continuous improvement through effective training, performance management, and the use of KPIs and metrics.
Key Responsibilities
1. Deliver outstanding customer service and manage customer complaints with professionalism and care.
2. Take full ownership of the returns process, ensuring compliance with damage check-in procedures and location targets.
3. Ensure staff are effectively using company systems and tools to manage returns.
4. Collaborate with other departments to ensure operational readiness and efficient vehicle flow.
5. Monitor team performance, identify areas for improvement, and implement solutions to optimise operations.
6. Maintain accurate and transparent reporting on vehicle condition and damage.
7. Recruit, train, and develop team members, providing regular feedback and performance evaluations.
8. Manage return volumes, space allocation, and vehicle movement to valet areas.
9. Create and manage staff rosters for both Eastlands and Terminal return depots.
10. Uphold all company policies, procedures, and health & safety standards.
11. Perform additional duties as required.
What We're Looking For
12. Minimum 2 years of management or supervisory experience in car rental or a similar industry.
13. Strong leadership, communication, and problem-solving skills.
14. Proficiency in Microsoft Excel.
15. Highly motivated, adaptable, and capable of managing multiple priorities.
16. A team player with a proactive, "can-do" attitude.
17. Full license.
18. Fluent in written and spoken English.
What's on Offer
19. Competitive salary
20. Company car
21. 29 days of annual leave (including bank holidays), increasing with service
22. Medical refund scheme
23. Enhanced sick pay
24. Employer-matched pension scheme
25. Enhanced maternity and paternity benefits
26. Life assurance
27. Employee assistance programme
28. Access to a benefits and discounts platform
29. Career development and training opportunities
30. Bike to Work Scheme
31. Voluntary flu vaccination voucher
Location: Dublin Airport
Position Type: Permanent, Full-Time (5 days over a 7-day roster, fully flexible)
Reports To: Airport Manager
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