Role Description
This role is for a Head of Operations responsible for overseeing and improving day-to-day operational activities to ensure efficiency, consistency, and smooth business execution. In this position, you will work closely with leadership and cross-functional teams to support operational planning, process coordination, and performance improvement.
As Head of Operations, you will help organize operational workflows, monitor performance, and support the implementation of processes that align with business goals. You will focus on ensuring daily operations run smoothly rather than driving complex corporate strategy or managing large-scale executive initiatives.
Key responsibilities include coordinating teams, tracking operational progress, identifying bottlenecks, and supporting practical solutions that improve productivity and service quality. You will help maintain clear processes, documentation, and communication across departments.
The role involves supporting operational reporting, basic performance tracking, and continuous improvement initiatives. You will assist with resource coordination, scheduling, and operational planning to help teams work more effectively.
Strong organizational, communication, and problem-solving skills are essential. This role is suited for someone who is hands-on, detail-oriented, and comfortable working across multiple operational areas without requiring deep specialization in any single function.
The Head of Operations plays a key role in maintaining structure, clarity, and efficiency across the organization, ensuring teams are aligned and operations support business growth in a practical and sustainable way.
Key Responsibilities
* Oversee and support daily operational activities
* Coordinate workflows across teams and departments
* Monitor operational performance and identify improvement areas
* Support process development and documentation
* Assist with operational planning and resource coordination
* Track tasks, timelines, and operational deliverables
* Support issue resolution and continuous improvement efforts
* Communicate operational updates to leadership and teams
* Ensure consistency in procedures and execution
Qualifications
* Strong organizational and operational coordination skills
* Ability to manage multiple processes and priorities
* Practical problem-solving mindset
* Clear communication and team coordination abilities
* Attention to detail and follow-through
* Comfortable working in a hands-on, execution-focused role
* Familiarity with basic operational or process management practices
* Ability to collaborate with cross-functional teams
* Experience in operations, administration, or coordination roles is a plus
* Educational background in Business, Operations, or a related field is preferred