Are you an experienced Customer Care Advisor with a background in health insurance? Sedgwick is seeking enthusiastic professionals like you to join our team
We offer a fully remote option for those outside Dublin and a hybrid model for Dublin-based candidates, providing the flexibility to balance work and life. The role operates Monday to Friday, 9:00 AM to 5:00 PM, ensuring you have your evenings and weekends free.
This permanent position involves high-level customer interaction over the phone, requiring previous experience in the health insurance sector in Ireland. Sedgwick is dedicated to your professional development, offering opportunities to gain fully-paid insurance qualifications, ensuring your growth within the company.
If you're ready to take on a new challenge and join a dynamic, supportive team, apply now Or, if you know someone who fits the bill, please share this fantastic opportunity with them.
Join Sedgwick today and be part of a company that values your expertise and supports your career progression.
Your Responsibilities
* Build relationships with insured individuals and clients
* Communicate with customers and other stakeholders to ensure a comprehensive understanding
* Skilfully negotiate settlements and oversee claims
* Resolve complaints with empathy and proficiency
* Prepare meticulous claim forms and documents
* Manage a substantial claim portfolio
* Maintain detailed records of actions and conversations
* Safeguard and update policy and claims data
Qualifications/skills
* Exhibit genuine empathy in all interactions
* Exceptional communication for effective connections
* Previous administration and phone experience
* Meticulous attention to detail in all tasks
* Navigate complaint resolution with poise
Experience
* Previous health insurance experience required
Benefits of working for Sedgwick in Ireland
* Bike to Work Scheme
* Tax Saver Travel Scheme
* Discounted onsite Gym Membership (Dublin 4)
* Discounted onsite Montessori (Dublin 4)
* EAP – Employee Assistance Programme
* Health Insurance Scheme
* Life Cover
* PHI – Permanent Health Insurance
* Exams & Professional Membership Fees
* Professional and personal development opportunities
Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function (CF4 ) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them.