Job Title: Patient Care & Engagement Coordinator
Reports To: Clinic Management Team
Location: Limerick City
About the Role
We are seeking a highly motivated and organised individual to join our dental group as a Patient Care & Engagement Coordinator.
This role is key to ensuring that every enquiry — whether by phone, email, social media, or WhatsApp — is handled professionally, promptly, and with a strong emphasis on health, wellness, and patient care.
Your goal is to convert enquiries into booked appointments, build long-term relationships with patients, and ensure they remain engaged with our clinic for their ongoing dental and overall health needs.
Key Responsibilities
Lead Management & Conversion
Respond promptly to all incoming patient enquiries across phone, email, social media, and messaging platforms.
Convert leads into appointments through clear communication, empathy, and professionalism.
Track, manage, and organise leads systematically so no patient enquiry is missed or dropped.
Patient Engagement
Communicate the importance of oral health as part of general health and mental well-being.
Follow up with patients post-appointment to encourage re-attendance and routine care (6–12 month recalls).
Help foster loyalty by encouraging patients to see themselves as part of our clinic community.
Performance & Feedback
Monitor conversion rates and analyse why leads may not convert.
Adapt approach based on patient feedback and guidance from management.
Meet agreed targets for appointment bookings and re-attendance.
Innovation & Communication
Think creatively about ways to connect with patients through multiple communication channels.
Suggest and test new strategies for improving patient booking and retention.
Key Skills & Attributes
Excellent phone manner and written communication skills.
Strong organisational and follow-up skills; highly reliable with attention to detail.
Passion for health, wellness, and patient care.
Empathy and the ability to build rapport with patients from first contact.
Results-oriented with a proactive attitude toward meeting targets.
Adaptable and open to feedback; willing to refine approach for best results.
Comfortable using CRM systems, booking software, and communication tools (email, WhatsApp, social media).
Qualifications & Experience
Previous experience in a healthcare, dental, or wellness setting is desirable but not essential.
Sales, customer service, or lead conversion experience an advantage.
Training will be provided in our systems and approach.
What We Offer
Competitive salary with performance-based incentives.
Training and support in both patient care and lead conversion strategies.
Opportunity to play a central role in growing a progressive, health-focused dental group.
A positive, supportive team environment where patient well-being comes first.
Job Type: Full-time
Pay: €*****-€***** per hour
Expected hours: ******* per week
Application question(s):
Do you have expereince in dental or health sector?
Please write a few lines about your experience managing calls in a healthcare or similar business, including booking appointments and following up with patients
How would your friends and family describe your personality?
Please write a few lines.
What personal traits do you have that you believe would help you succeed in this role, even if you don't have direct experience in the healthcare sector?
Language:
English (required)
Work authorisation:
Ireland (required)
Work Location: In person