Job Purpose To work as part of the Operations Team to ensure the continuous mobility of their fleet.
Liaise with
Drivers & Clients to determine problems with vehicles.
Manage all driver queries such as service
bookings, breakdowns & general vehicle care advice.
Broad vehicle knowledge is a minimum
requirement to ensure we provide the best level of attention to their Drivers & Clients.
Tasks • Working as part of a team, process all tasks efficiently.
• Communicate & translate customer requests to service providers.
• Daily update of internal systems.
• Ensure vehicle downtime is kept to an absolute minimum.
• Accurately communicate and update drivers where required.
• Resolve quality issues as directed by Line Manager.
• Ensure all communications are dealt with adhering to the correct policy and within agreed
guidelines.
• To undertake any reasonable role related duties which may be required from time to time
by Line Manager.
• Achieve team goals and achieve individual targets as outlined by Line Manager.
Knowledge, Skills & Experience • Experience within a motor dealer, vehicle manufacturer environment as Advisor,
Technician, after Sales Manager or similar.
• Excellent numeracy and literacy required.
• Experience working in a corporate office environment and dealing with customers I
advantageous.
• Computer literate with knowledge of Microsoft Office Systems (i.e.
Word, Excel).
• Pragmatic decision-maker with a good technical knowledge.
• High customer satisfaction drive, comfortable negotiating and talking to repairing garages
and internally to resolve issues to mutual satisfaction.
• Good telephone communicator with both suppliers and customers.
• High achievement & drive with a proven ability to deliver results.
• Showing professionalism, knowledge and enthusiasm.
• Team player who actively participates in shared objectives and has an enthusiasm and
commitment to work towards team goals
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