Key Responsibilities
* Respond promptly and professionally to homeowner queries across phone, email, and online channels
* Provide clear, helpful information on retrofit services, grant eligibility, and the Home Energy Assessment (HEA) process
* Escalate technical or complex questions to the appropriate internal teams
* Assess and qualify inbound leads based on eligibility and intent
* Schedule HEA appointments using internal systems and assign to appropriate surveyors
* Process card payments, generate invoices, and maintain CRM records accurately
* Follow up on open leads to maximise conversions
* Liaise with Sales, Admin, Surveying, and Retrofit Delivery teams to ensure timely customer updates
* Maintain clear and consistent notes and communication trails across platforms
* Contribute to efficient team handovers and transparent reporting
* Maintain a professional, empathetic, and confident tone in all interactions
* Identify FAQs or recurring concerns and contribute to improved scripts and resource materials
* Log customer objections or pain points to inform internal improvements
Skills and Requirements
* Excellent written and verbal communication skills
* Strong organisational skills with a high level of attention to detail
* Comfortable working with CRMs, spreadsheets, and payment systems
* Positive and target-driven mindset with a proactive approach to follow-ups
* Ability to multitask and prioritise in a busy, customer-focused environment
* Familiarity with retrofit services and SEAI grants is an advantage (training provided)
Benefits Package:
* Competitive salary: €30,000 – €34,000 (+ monthly commission)
* Modern office environment
* Ongoing professional development opportunities
* Friendly, supportive workplace culture
* On-site gym
* Social and team-building events
* Bike-to-work scheme
* Company workwear
* Great Place to Work Certified
Job Type: Full-time
Location: Based in our Crossmolina Office
Company and Team Culture:
At Churchfield Home Services, we are dedicated to providing sustainable energy solutions that help homeowners achieve energy efficiency while supporting Ireland's green energy goals. Our office team supports innovative projects across Ireland, including solar panel installations, heat pumps, and mechanical ventilation systems — ensuring smooth coordination behind the scenes. We pride ourselves on our values of integrity, excellence, and sustainability, fostering a supportive and collaborative work environment. We are committed to employee growth, offering training and development opportunities to help you advance in your career. Join us and be part of a forward-thinking team dedicated to making a positive impact on the environment and your career.
Working Hours:
* 8.00am – 5.00pm Monday – Thursday
* 8.00am – 4.00pm Friday
Job Type: Full-time
Work Location: In person