Job Summary
We are seeking a highly skilled Senior Quality Assurance Specialist to join our team in beautiful Dublin. As a key member of our operations delivery team, you will play a critical role in ensuring that our standards and business requirements are met.
About the Role
The successful candidate will be responsible for monitoring and evaluating employee quality performance, providing coaching assistance as needed, and driving required knowledge, skills, and attitude of Representatives to achieve agreed Quality Service Level Agreements (SLA's). They will also work closely with management to support and drive Quality results of the team/markets.
Duties and Responsibilities:
* Monitor, evaluate, counsel, and document employee's quality performance and provide coaching assistance as needed to meet goals and expectations.
* Work closely with management (TL/RM) to support and drive Quality results of the team/markets.
* Be an integral contributor, working within and promoting the Covalen Essence Pillars: Performance Gurus, Client Co-Creators, and Excellence Designers.
Key Skills and Qualifications:
To succeed in this role, you will need:
* Excellent analytical and problem-solving skills.
* Strong communication and interpersonal skills.
* Able to work independently and as part of a team.
* Familiarity with quality assurance principles and practices.
Benefits:
This is an excellent opportunity to join a dynamic team and contribute to the success of our organization. In return, we offer:
* A competitive salary and benefits package.
* Ongoing training and development opportunities.
* A supportive and collaborative work environment.
How to Apply:
If you are a motivated and detail-oriented individual who is passionate about quality assurance, please submit your application, including your resume and cover letter.