Role Title: Technical system administrator Endpoint/DesktopRole Location: Dublin, HybridCompany: Vhi Group Services Dac A full-time and permanent position has arisen within Vhi for a Technical system administrator Endpoint/Desktop role, this role Support Vhi's Group Technology Endpoint team in delivering business critical IT services, such as desktop and laptop troubleshooting, application support, colleague technology guidance, connectivity troubleshooting, and IT Infrastructure management. This role is essential to the delivery of our Vhi strategy, technology enablement and implementation of continuous technology improvements and supports. Benefits:Hybrid working opportunitiesHealth InsurancePerformance related payCompany pensionAnd many moreRole PurposeWorks alone or with a small team actively participating in phases of some projects. Tracks their progress against scheduleEnsures that service delivery meets agreed service levels. Diagnoses service delivery problems and initiates actions to maintain or improve levels of service.Monitors service component capacity and initiates actions to resolve any shortfalls according to agreed procedures. Applies techniques to control the demand upon a particular resource or service.Contributes to capacity modelling and planning. Supports the design of service component capacity.Contributes to the implementation of new installations and scheduled maintenance or changes to existing systems.Contributes to the availability management process and performs defined availability management tasks. Ensures that services and components meet and continue to meet all of their agreed performance targets and service levels.Identifies problems and issues and recommend corrective actions and reports on status accordinglyProvides advice and guidance to support the adoption of methods and tools and adherence to policies and standards.Follows agreed procedures to identify and resolve issues with applications.Assist in the testing of contingency plansEnsures that operational processes are adhered to for effective change control.Controls assets in one or more significant areas ensuring that administration of full life cycle of assets is carried out.Ensures adherence to information security standards and identifies associated risksEducation & ExperienceBackground in an IT-related discipline or equivalent practical experience.Strong technical foundation in system configuration, testing, and integration.Skilled in creating reports and communicating technical insights effectively.2/3 years in a technical IT role, including support for technologies like Active Directory, Windows OS, MS InTune, MECM, M365, and Connected Laptop solutions.Experience in regulated environments, managing third-party suppliers, and supporting operational tasks aligned with team goals.Proven ability to prioritize multiple initiatives, provide guidance to colleagues, and contribute to continuous improvement.Demonstrated alignment to Vhi valuesSkills and AbilitiesSystem Operations & MaintenanceExecutes agreed procedures using infrastructure tools and scripts.Installs, tests, and maintains system software and configurations.Records component changes and follows escalation procedures.Incident & Problem ManagementPerforms first-line investigations and allocates incidents.Diagnoses system faults using troubleshooting tools.Assists with implementing remedies and preventative measures.Performance & Knowledge DevelopmentApplies system parameters to optimize efficiency.Maintains and administers software delivery tools.Actively develops expertise in specialized areas.Knowledge Sharing & InnovationDevelops and supports use of innovative tools and processes.Encourages knowledge activities and habit formation.Contributes to reports and sharing of insights.Collaboration & Relationship BuildingSupports stakeholder and customer relationship development.Assists with supplier service improvements.Helps implement environmentally conscious practices.Issue Resolution & CommunicationManages problems, resolutions, and lessons learned.Disseminates relevant information effectively.Supports changes to work practices for better knowledge useVhi is an equal opportunities employer Note: This role profile does not set out to capture every task to be carried out by the role holder but instead provide an overview of the main responsibilities of the job.It can be amended from time to time with reasonable notice to the role holder AccessibilityIf you are a candidate with a disability and encounter difficulty accessing any part of this website or wish to discuss any matter relating to the accessibility of our building or services, please contact yourReasonable AccommodationsOur commitment is to make any reasonable accommodation for you in the recruitment process to give you the best opportunity to perform to your optimum in the application, test, and interview process. Please see our Vhi Careers page and LinkedIn page