Reporting to our Service Manager this an exciting opportunity for an ambitious technically minded person to assist in the support of the running of the service department. The role requires experience working in a busy service desk in a motor dealership and will suit an applicant who is looking to progress their career in the motor industry.Skills and experience:excellent and demonstrable front line customer service and administrative skills and experienceat least 2 years' experience in a similar role preferably in the motor industrygood communication, interpersonal and presentation skillsgood attention to detail for recording all relevant details in documentation and systems.a working knowledge of vehicle management systems / Keyloop /Kerridge / Autoview distinct advantageflexibility in your approach to workFull, valid, current driving licence for driving in IrelandIf you are from outside the EEA, this role does not qualify for a work permit unless you already hold one, please advise if applyingAbout the role:As a front line member of staff, you will always be a brand ambassador for the Spirit Motor Group ensuring our customer service is maintained to the highest standards, utilising manufacturer, company standards and best practiceYou will be providing full end to end service when a customer confirms they wish to schedule a vehicle service booking or repair you by phone, email and walk-in including but not limited to:meeting and greeting all service customers promptly and professionallycustomer check-in and communications throughout the processdetermining workshop availability for service, maintenance and repair workensuring vehicles are ready at the committed time, explaining clearly the work completedAll other relevant administration in relation to the end to end process for servicing and maintenance of customer vehicles including systems input, invoicing and daily management of 'work-in-progress'liaising with other teams in the business, management, reception, sales, warranty, partsassisting with gathering customer service feedbackReward package:Fulltime permanent contract with a leading motor group in IrelandCompetitive Salary22 days paid annual leaveManufacturer TrainingContributory Pension PlanTeam and individual bonus plansAccess to Benekit App, wellbeing, discounts and learning appAccess to EAP including wellbeing appJob Type: Full-timeBenefits:Bike to work schemeCompany eventsCompany pensionEmployee assistance programOn-site parkingApplication question(s):Are you fully authorised to work in Ireland without restriction?Experience:Service Advisor: 2 years (required)Licence/Certification:PPSN (required)Work Location: In person