Package:
1. Full Time / Permanent
2. €40k – €50k Basic
3. Bonus (5%)
4. Over-Time / Out Hours Cover (€)
5. Company Car (Estate Salon Car, VW, Skoda etc)
6. Lunch Allowance (€12/Day On-Site Visits)
7. Life Assurance & Disability Benefit
8. Paid Annual Leave (22 Days, Increasing to 25 Days)
9. Mobile, Laptop, iPad
Role:
The Field Service Engineer is responsible for performing the on-site and workshop installation, IQ, OQ, service, maintenance, validation, upgrade, calibration and repair of complex equipment and systems.
The role involves dealing directly and closely with device operators, their managers, manufactures technical departments and the sales teams. You will investigate faults and the approval and sign off documentation and checklists certifying the correct functioning of devices and systems.
Application support and the provision of customer operational and maintenance training is a key element of the role. The field service engineer serves as the company liaison with customer on administrative and technical matters for assigned projects. This role reports directly to the Engineering manager.
Duties and Responsibilities:
10. Fault finding, service and repair of Medical, Lab and Life Science Equipment
11. Organising and scheduling service and repair calls
12. Updating IT service and repair system
13. Requisitioning spare parts with procurement team
14. Attending training courses and refresher training as required (Mostly abroad)
15. Review of process and equipment maintenance documentation and SOPs as necessary
16. Carry out all activities in compliance with company, EHS & regulatory requirements
17. Participate in Cross-Functional teams, as necessary
18. Ensure compliance with all quality, health & safety, company, and customer site regulations
19. Work in accordance with Work Instructions, Safe Working Practices and Method Statements ensuring relevant paperwork is completed in an accurate timely manner
20. Attend internal & external training courses
21. Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order
22. Conduct on-site scheduled, planned Preventative Maintenance visits
23. Provide troubleshooting and repair support for customers and other field service personnel. Including out of hours telephone support
24. Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
25. Complete and submit field service reports
26. Provide training for customers and users on system maintenance.
Working Hours:
27. This role requires overnight customer visits. Calls can be at customer sites and/or at our workshop
28. This role will require on call/out of hours cover (24/7) on a roster basis (after 6/12 Months Training)
29. Occasional requirements to work beyond normal working hours and to travel to other customer sites
Experience:
30. 1-2 Years working with Medical & Life Sciences Equipment (Ideally)
31. University degree (desirable) and / or equivalent with relevant experience in electronic and mechanical system troubleshooting
32. Hands on technical experience installing, troubleshooting, repairing, and calibrating complex equipment
33. Full clean drivers' licence