Join a dynamic team where your expertise will help shape secure and efficient access to critical business applications. This role offers the opportunity to work on impactful projects, collaborate with diverse teams, and contribute to the governance of user access across the organization. If you're passionate about technology, process improvement, and delivering excellent customer service, this is the perfect place to grow your career.As a Business Support Analyst within the Data Access Governance Team, you will be responsible for a variety of tasks and projects related to user access and entitlements for applications and shared folders. Your responsibilities will include assisting the Manager with quarterly user access certifications, handling internal and external audit requests, and managing action plans for user access and application ownership. You'll also work on technology projects as assigned, requiring strong customer service skills and the ability to perform under pressure. The role involves working independently and collaborating with various levels of Operations teams to complete assigned tasks and projects.Job Responsibilities:Oversee and govern application user access and entitlementsDevelop logical access templates for applications and shared folders by line of businessReview and approve new user access entitlementsCreate detailed user access request guides for operations teamsParticipate in projects related to user access entitlements, including automation and profile analysisGather information for audits and certificationsReport monthly metricsContribute to technology projects related to infrastructure and transmissionsExercise initiative and independent judgment in coordinating and prioritizing workRequired Qualifications, Capabilities, and Skills:Bachelor's degree in Business Management or related field, with 3+ years of industry experienceKnowledge of identity and access management processes, including access controls, entitlement certification, and user access removalAbility to coordinate issues and practices across regions and divisionsExcellent communication, influencing, and negotiation skillsStrong organizational skills and ability to work under pressure and tight deadlinesAbility to work independently and prioritize assignments for timely completionProficiency with MS Office products, especially Excel and Word Preferred Qualifications, Capabilities and Skills:Experience with JPM Fund Services applications and user access request tools (RSAM, IBID, SNOW) is beneficial but not mandatoryExperience in user access controls and application entitlements