IT Technician Manufacturing Site Summary An experienced IT Technician is sought to provide comprehensive technical support for a manufacturing site in Sligo and additional European locations.
The successful candidate will ensure the smooth operation of all local and remote IT systems, hardware, software, and infrastructure.
This role requires a hands-on, customer-focused professional who can translate technical issues into clear, practical solutions for non-technical users while collaborating closely with the wider IT team.
Responsibilities *Provide on-site and remote IT support for manufacturing and administrative systems, hardware, software, and mobile devices.
*Work with the Service Desk to build, configure, and deploy new PCs, install software, and perform user setups.
*Support and maintain all AV and conference room systems.
*Troubleshoot and resolve complex issues involving Windows configuration, networking, printing, and standard desktop tools.
*Manage local ITSM tickets, ensuring timely updates, escalation, and SLA compliance.
*Deliver white-glove support to senior management and high-profile users.
*Assist with local infrastructure operations including servers, routers, WAN circuits, and switches.
*Manage IT assets and ensure compliant disposal of obsolete equipment.
*Lead or contribute to local IT projects and process improvements.
*Provide proactive customer service and maintain communication until full resolution.
Requirements *Undergraduate degree in IT or a related field, or equivalent professional experience.
*Minimum 3 years experience in desktop and helpdesk support, including networks and virtual environments.
*Proficiency with Microsoft Office 365 suite, Windows *****, Active Directory, EndPoint Manager, and antivirus tools.
*Strong technical skills in PC builds, deployments, and mobile device configuration.
*Working knowledge of LAN/WAN/VPN infrastructure.
*Experience with IT ticketing systems such as ServiceNow.
*Excellent communication and customer service skills with the ability to support non-technical users.
*Strong multitasking and organisational skills; capable of working independently and on-call when required.
*Commitment to continuous improvement, teamwork, and service excellence Formoreinformation,pleasecontact #LI-JM10