Join to apply for the FinCrime and Fraud Operations Manager role at Monzo Bank.
đź“Ť Ireland - Dublin | Competitive salary, share options + benefits
Overview
Reporting to the EU Director of Fincrime, Fraud and Disputes Operations, we are seeking a Fraud and Financial Crime Ops Manager to join our fast-growing EU team in Dublin. You will oversee operations escalations and manage outsourced partners to maintain high performance in Fraud and Fincrime operations. You will work across products including current and business accounts and collaborate with the group data science, data engineering, product and technology teams.
Responsibilities
* Drive strategic oversight of outsourcing partners for Fraud and Fincrime Operations, ensuring effective operation.
* Monitor fraud and fincrime metrics and drive action with product teams to address trends.
* Combine hands-on execution with strategic thinking to align cross‑functional teams with our Fraud vision and strategy.
* Consult with product teams to minimise fraud opportunities in product design and control residual risk.
* Lead part of the EU leadership team for Fincrime and Fraud operations in strategy development and reporting.
* Help build and oversee technology-enabled solutions for fraud and financial crime mitigation, including automated alerts.
* Support the Director of Fincrime, Fraud and Disputes operations at key forums and committees.
* Oversee change initiatives, prioritising initiatives and ensuring delivery.
* Drive customer education and awareness content in the EU around Fraud, with effective warnings to prevent fraudulent activity.
* Collaborate with the second line of defense and the Money Laundering Reporting Officer (MLRO) to complete assurance activity and remediation actions.
* Work with the company to remove roadblocks and solve challenges related to Monzo's EU expansion.
* Support third line of defence with audit activities.
* Be an excellent partner to third‑party vendors, enabling high delivery and performance.
What we’d love to hear from you
* Experience achieving results through 3rd party/outsourcing management and working in cross-functional teams with engineers and data scientists.
* Experience leading and managing Fraud and Fincrime operations in payments or banking.
* Experience partnering with 3rd party vendors, data scientists, and 2LOD to mitigate and respond to fraud trends.
* Understanding of Fraud and money laundering risks across fintech products and services.
* Experience defining strategies to mitigate Fraud and Financial crime and championing automated processes for efficiency.
* Problem-solving mindset with initiative and impact for stakeholders.
* Strong stakeholder management and coordination across multiple teams.
What’s In It For You
* Competitive salary with share options.
* Flexible working hours and trust to work hours that suit you and your team.
* Annual leave – 34 days (24 holidays + 10 public holidays).
* Learning budget: €1,200 per year for books, courses and conferences.
* Private healthcare scheme.
* Pension scheme: minimum 4% contribution with Monzo matching up to 6%.
* Wellbeing benefits: financial education, health support, mental health resources, coaching and counselling.
Application journey
* Recruiter screening
* 45-minute initial interview with the Hiring Manager
* 3-stage interview loop including technical and behavioural interviews
Equal opportunities for everyone. Diversity and inclusion are a priority for us, and we’re committed to supporting all our people to grow at Monzo. This is integral to our mission of making money work for everyone. You can read more in our Diversity & Inclusion reports and Gender Pay Gap report. We’re an equal opportunity employer; all applicants will be considered without regard to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don’t need full or birth names at the application stage.
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