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We are presently recruiting for an experienced Reservations Assistant, for one of our clients, a well-established Business in Kenmare, Co. Kerry.
The Reservations Assistant will be pivotal in delivering a five-star experience, responsible for upselling and managing guest room reservations to the highest standard.
KEY RESPONSIBILITIES
* To be the first point of contact: As the initial touchpoint for our guests, you will expertly communicate available options, rates, and itineraries, ensuring a seamless and personalized booking experience.
* Reservation Management: Convert all inquiries into confirmed bookings while maintaining and updating our reservations system (Hotsoft).
* Rate Management: Manage and distribute rates effectively through our Channel Manager (D-Edge), ensuring optimal pricing and availability.
* Customer Relations: Cultivate and maintain strong relationships with our guests, always providing exceptional service and attention to detail.
REQUIREMENTS
* Experience: Minimum of 1 year in a similar position within a 4 or 5-star hotel environment.
* Technical Skills: Proven proficiency in Microsoft Word, Excel, and Outlook.
* Knowledge of booking systems and CRM software is essential.
* Familiarity with the Hotsoft booking system is highly desirable.
* Language Proficiency: Must be a fluent English speaker with excellent written and verbal communication skills.
* Interpersonal Skills: Strong networking and interpersonal abilities, with a focus on customer satisfaction
PACKAGE ON OFFER
* A competitive rate of €15.00 Per Hour
* Other benefits discussed at interview stage
* Job is 5 days on a Monday – Sunday Roster
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