O2C Export Analyst
This role forms part of a global team, reporting under the Director for Global O2C Collections. The successful candidate will be responsible for customer collections and dunning, customer account management, query and dispute resolution.
Key responsibilities include:
* Analyzing accounts receivable to ensure timely collection of 3rd party receivables.
* Executing customer dunning activities such as outbound calls, emails, and letters.
* Coordinating customer account resolution with internal parties and executing agreed collection strategies.
* Resolving inbound billing inquiries in a timely manner.
* Maintaining subledger, processing adjustments, managing default accounts, and providing guidance on offsets and payment application.
* Issuing refunds, obtaining approvals, and confirming.
* Contributing to AR KPI reporting & analysis on performance of the AR ledger.
* Researching and supporting the resolution of open disputes.
* Effectively communicating with peers and management regarding work tasks and deadlines.
* Managing escalations in a timely manner and ensuring appropriate oversight where necessary.
* Ensuring hand-offs to supporting teams are timely and clearly communicated.
The ideal candidate will have strong business acumen, proficiency in PC skills (MS Excel, Word, PowerPoint, Teams), and experience with SAP ERP systems, including FSCM Collections and Dispute Management.