Job Title: Tech Operations Coordinator
About the Role
This is an exciting opportunity to join our team as a Tech Operations Coordinator, where you will play a key role in the coordination of cEMV payment rollout to Local Link services nationwide.
The successful candidate will work closely with the solution provider and Local Link TCU (Transport Coordinators Units) to deploy, manage, and maintain the solution with multiple transport operators. Your primary responsibilities will include managing release schedules for TCUs regarding the cEMV project, managing day-to-day operational support for existing ticketing solutions, and collaborating with other teams on incident resolution and task delivery.
Key Responsibilities
* Manage release schedule for TCUs regarding the cEMV project
* Manage day-to-day operational support for existing ticketing solutions
* Collaborate with other teams on incident resolution and task delivery
Requirements
* Bachelor's degree in a business or engineering discipline
* Proven experience in IT hardware deployment and application support
* Experience managing SLAs and KPIs
Benefits
* Possibility of project management qualification
* Opportunity to work with public transport industry
* Chance to develop mobile device management skills