About UsWe are a dedicated audiology company committed to providing exceptional hearing care services across our network of clinics. We pride ourselves on delivering high-quality patient support, excellent customer service, and clinical excellence. We are currently seeking a reliable and organised Receptionist / Clinical Appointment Advisor to join our growing team at our Head Office.Job SummaryThe Receptionist / Clinical Appointment Advisor is the first point of contact for patients and visitors, ensuring a warm, professional, and efficient front-of-house service. This position combines reception duties with clinical administrative support, playing a key role in managing appointments, patient communication, and hearing aid logistics to ensure the smooth running of our clinics.Key ResponsibilitiesReception & Front-of-House:Greet patients and visitors in a welcoming, professional manner.Manage incoming phone calls and emails, directing queries appropriately.Handle patient check-in and check-out, ensuring accurate information is recorded.Provide clear information about clinic services, appointments, and processes.Maintain a tidy and professional reception and waiting area.Clinical Administration & Appointment Management:Book and manage clinical appointments across all clinic locations using internal systems.Ensure accurate data entry and maintain up-to-date patient records.Contact patients to confirm, reschedule, or follow up on appointments.Collect and process patient payments, both in person and remotely.Hearing Aid & Logistics Support:Administer and track hearing aid repairs, liaising with manufacturers and clinics.Arrange payments and dispatch of hearing aid consumables to patients.Organise courier collections and deliveries for all clinic locations.Conduct regular stock checks at Head Office and support stock management across external clinics.General Support:Provide administrative support to the clinical and operations teams as required.Assist in ensuring clinics operate efficiently and patients receive excellent service.RequirementsPrevious experience in reception, healthcare administration, or patient services preferred.Strong organisational skills with excellent attention to detail.Friendly, professional communication skills with a confident phone manner.Proficient in Microsoft Office and comfortable using scheduling/CRM systems.Ability to multitask, prioritise, and work effectively in a fast-paced environment.Reliable, punctual, and able to work independently as well as part of a team.BenefitsCompetitive salaryTraining and professional development opportunitiesSupportive and collaborative team environmentJob Types: Full-time, PermanentPay: €27,000.00-€36,478.86 per yearBenefits:Bike to work schemeCompany eventsEmployee discountSick payWork Location: In person