Job: IT Support & Finance Operations Specialist
Location: Dublin, Ireland
Working arrangement: 3-4 days onsite (Hybrid – Modern Dublin 2 offices)
Salary: €35-40k
Permanent Position
Are you ready to make an impact in a fast-growing fintech environment? We're looking for a Support & Finance Operations Specialist to join our dynamic team. If you excel at client support, financial operations, and thrive in high-paced settings, this could be your next career move.
What You'll Do:
* Manage client IT support tickets, resolve issues, and ensure outstanding service
* Communicate clearly and proactively with clients, meeting service expectations
* Liaise with technical teams to drive timely solutions
* Own the invoicing and billing process, ensuring accuracy and timely payments
* Prepare reports on support trends, client performance, and outstanding balances
* Deliver product demos and facilitate client feedback sessions
* Identify and implement process improvements in support and finance operations
What We're Looking For:
* 2+ years' experience in client IT support, operations, or/and some finance understanding (fintech or SaaS a plus)
* Advanced Excel or Google Sheets skills (automation, analysis, reporting) - Excel Wizz
* Strong customer service mindset and communication skills
* Experience with Jira or similar project management tools
* Ability to work independently and in cross-functional teams
* IT, business, or finance qualification preferred
* Bonus: Experience with HubSpot or other CRMs, and/or fluency in Spanish or Italian (But not essential)
Why Join Us?
* Shape support and finance operations in a high-growth fintech
* Exposure to innovative banking technology
* Collaborative, ambitious, and supportive team
* Opportunities for career growth across support, finance, and operations
* Competitive salary and benefits
Ready to take the next step?
Apply now and help us deliver exceptional client experiences and financial excellence.
Job Type: Full-time
Pay: €27,843.26-€42,361.83 per year
Benefits:
* Company pension
* Private medical insurance
* Profit sharing
* Work from home
Work Location: In person