NorDan is currently seeking an organised, customer‑focused Service Coordinator to join our Residential Service Department at our new, state‑of‑the‑art facility in Parkwest, Dublin 12. This is an excellent opportunity for a motivated professional to join a company that genuinely invests in its people, safety, and long‑term career development. Why Join NorDan? Excellent salary and conditions for the right candidate Great Place to Work accredited employer Recently achieved ISO Health & Safety certification Brand‑new, modern offices and facilities Strong focus on career development and internal progression Supportive, team‑oriented working environmentThe RoleAs Service Coordinator, you will play a key role in ensuring an efficient, professional service experience for our residential customers, while supporting Service Engineers and Management. Key ResponsibilitiesHandling customer calls and emails and recording all relevant detailsReviewing job records to determine warranty or chargeable service callsLiaising with the Service Team Lead regarding scheduling and call statusArranging and securing payment for chargeable call‑outs prior to schedulingPreparing quotations for service materials and labourRaising invoices and ensuring timely payment for chargeable worksProcessing and following up on supplier claims for faulty materialsKeeping customers informed of call‑out dates and any changesMaintaining accurate records in Pipedrive CRM and the Service Call LogMonitoring Service Engineers via the Vehicle Tracking SystemOrdering materials required for service calls and tracking deliveriesInterpersonal & Professional SkillsAbility to communicate clearly and professionally with customers and colleaguesStrong organisational skills with attention to detailPositive, team‑focused approach with a commitment to high service standardsComfortable working in a fast‑paced, customer‑facing environmentWhat We're Looking ForMust have previous window's and doors experiencePrevious experience in a service coordination, administration, or customer support role (advantageous)Strong IT skills and confidence using CRM systemsA proactive, reliable, and flexible approach to workCommitment to company policies, confidentiality, and health & safety standardsWhat We OfferCompetitive remuneration packageOngoing training and development opportunitiesRegular performance and development reviewsA modern, safe, and professional working environmentThe opportunity to grow your career with a respected, international brandApply NowIf you're looking to build a long‑term career with a company that values quality, safety, and people, we'd love to hear from you.