Join to apply for the Senior Network Operations Engineer role at Oracle
Job Description
We are seeking skilled and proactive engineers with 3-5 years of experience to join our Global Network Operations Center (GNOC) team. The GNOC is our front-line for addressing physical network issues and operates 24x7x365 to ensure the reliability and efficiency of our physical network infrastructure. The team is responsible for performing data collection, triage, technical analysis, incident mitigation, and redirection as necessary to maintain and optimize operations for Oracle Cloud Infrastructure (OCI).
Our primary objectives are:
Ensure maximum possible service availability and performance
Deliver premier customer service
Provide comprehensive support to our Engineering and other Operational and technical teams
Responsibilities
Fault handling on incident tickets, providing break-fix support and escalation for event remediation, including leading root cause analysis (RCA) efforts
Work closely with shift lead to ensure tickets are handled in a timely manner
Using existing procedures and tooling, develop and safely complete network changes
Mentor junior engineers as needed
Participate in operational rotations providing break-fix support
Possess analytical skills in resolving network issues with advanced troubleshooting and coordination with onsite support teams and vendors
Identifying actionable incidents using a monitoring system, strong analytical problem‑solving skills to mitigate network events/incidents, and following up on routine root cause analysis (RCA), coordinating with support teams and vendors
Join major events/incidents calls, use technical and analytical skills to resolve network issues that impact Oracle customer/service, coordinate with SMEs, and provide RCA document
Fault handling and escalation (identifying and responding to faults on OCI’s systems and networks, collaborating closely with 3rd party suppliers, handling escalation through to resolution)
Experience with Incident Response plans and strategies in cloud computing environments
Have worked with large enterprise network infrastructure and cloud computing environments, supporting 24/7 and willing to work in rotational shifts in a network operations role
Provide on‑call support services as needed; job duties are varied and complex, needing independent judgment
Automations/Scripting
Collaborate with networking automation services to integrate support tooling and frequently develop scripts to automate routine tasks
Preference for individuals with experience in scripting and network automation – Python, Puppet, SQL, and/or Ansible
Use automation to complete work and develop scripts for routine tasks
Project Management
Ability to act in a project lead role as needed
Technical Qualifications
Networking
Experience working in a large ISP or cloud provider environment
Exposure to commodity Ethernet hardware (Broadcom/Mellanox)
Protocol experience with BGP/OSPF/IS-IS, TCP, IPv4, IPv6, DNS, DHCP, MPLS
Experience with networking protocols such as TCP/IP, VPN, DNS, DHCP, and SSL
Experience supporting network technologies, especially Juniper, Cisco, Arista, firewalls, and switches
Strong analytical skills and ability to collate and interpret data from various sources
Ability to diagnose network alerts to assess and prioritize faults and respond or elevate accordingly
Cisco and Juniper certifications are desired
Soft Skills
Highly motivated and self‑starter
Bachelor’s degree is preferred with at least 3-5 years of network‑related experience
Strong oral and written communication skills
Excellent time management and organization skills
Comfortable and able to deal with a wide range of issues in a fast‑paced environment
Excellent organizational, verbal, and written communication skills
Qualifications
Career Level – IC3
Job Details
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Information Technology
Industries: IT Services and IT Consulting
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry‑leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work‑life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation‑request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Dublin, County Dublin, Ireland – 2 weeks ago
Referrals increase your chances of interviewing at Oracle by 2x
#J-18808-Ljbffr