Job Summary
In this role, you will be an integral part of a wealth management advisory team, providing administrative and client service support to financial advisers and their clients. The focus is on delivering a top-class client experience by assisting advisers with documentation, compliance, and day-to-day client management tasks. You will help ensure that the advisory support process runs smoothly and efficiently, allowing the financial advisers to focus on delivering professional advice. This position offers an opportunity to grow your career in a supportive, professional environment dedicated to real financial planning and client service.
Key Responsibilities
* Client Meeting & Review Support:
Assist advisers in preparing for client meetings and annual reviews by compiling necessary documentation and client information packs. This includes gathering portfolio statements, policy details, and presentation materials to ensure advisors are well-equipped for each client interaction.
* Application Preparation & Processing:
Prepare application packs for new pension, investment, and protection product applications and coordinate their submission to relevant product providers. Ensure all required forms and disclosures are included, and liaise with clients to obtain any missing information throughout the product application process.
* Underwriting & Account Setup:
Monitor and manage new business applications to policy issuance, coordinating with insurers and product providers and keeping both clients and advisers updated on progress. Assist with account opening and product setup, ensuring that all compliance requirements are met and documentation is in order (e.g. identification, AML/KYC forms).
* Client Queries & Service:
Serve as a point of contact for client service queries. Respond to client inquiries (by phone and email) in a timely, professional manner and follow up on outstanding requests. Liaise between clients and advisors to resolve issues and provide updates on transactions or policy changes, always delivering excellent client service.
* Record Maintenance:
Maintain accurate and up-to-date client information in the Client Relationship Management (CRM) system. Record all client interactions, policy details, and service requests promptly to support compliance and provide advisors with current information.
* Research & Report Assistance:
Assist financial planners in researching financial products and preparing client reports or recommendations. This may involve gathering product information (pensions, investment funds, insurance options), conducting preliminary financial analysis, and helping draft suitability statements or financial planning reports.
* Compliance & Documentation:
Ensure all client files and documentation are complete and compliant with regulatory and company standards. Follow internal procedures and Central Bank guidelines for record-keeping and documentation, including preparing all new business files with the required compliance documents before submission. Support advisers in various compliance tasks such as Anti-Money Laundering (AML) checks and preparing client engagement letters.
* Administrative Support:
Perform general administrative duties to support the advisory team and office operations. This includes scheduling client appointments, managing correspondence, processing incoming/outgoing mail, and handling ad hoc tasks or projects as needed. You will contribute to a smooth-running office and take on other responsibilities as required by the business.
Qualifications and Skills
* Education & Certification:
QFA (Qualified Financial Adviser) certification is a plus but not a necessity. Additional credentials (e.g. CFP, RPA) or a relevant diploma/degree in Finance or Business are also advantageous.
* Industry Knowledge:
Strong knowledge of financial products including life assurance/protection, pension schemes, and investment funds is essential. Familiarity with the financial planning process and current market trends will enable you to support advisors effectively.
* Experience:
Previous experience in a financial services administration or client support role (ideally within a life insurance company, pension/investment provider, brokerage, or bank) is highly preferred. Experience in life & pensions administration and handling protection products (life cover, income protection, etc.) will be a distinct advantage.
* Technical Skills:
Proficient in Microsoft Office (Word, Excel, Outlook) for preparing documents and managing data. Experience using CRM software or financial planning tools to maintain client records is expected; familiarity with industry-specific tools (e.g. cashflow planning software or CRM platforms like WealthTrack / Voyant) is a plus.
* Communication:
Excellent written and verbal communication skills are required. You should be able to communicate professionally with clients and colleagues, explaining information clearly and handling sensitive client communications with tact. Outstanding interpersonal skills and a friendly, client-focused attitude are essential for building trust with our clientele.
* Attention to Detail:
High attention to detail and accuracy in all work is essential. This role involves handling important client documents and financial data, so you must be diligent in reviewing your work and ensuring error-free output.
* Organisational Skills:
Excellent organisational and time management abilities, with the capacity to juggle multiple tasks and meet deadlines. You can prioritise workload effectively and remain composed under pressure to meet service standards.
* Teamwork & Professionalism:
A collaborative team player who can also work independently when needed. You demonstrate professionalism, reliability, and integrity in dealing with clients and colleagues. Acting in the client's best interest at all times and maintaining confidentiality are fundamental to this role. A positive attitude, willingness to learn, and proactive approach to problem-solving will help you thrive in our team.
Benefits and Career Development
We offer a competitive compensation and benefits package designed to reward your contributions and support your professional growth:
* Competitive Pay:
A competitive salary commensurate with experience, plus a performance-related bonus structure to reward high-quality work and client service excellence.
* Hybrid Working:
Flexible working arrangements with the possibility of hybrid work (e.g. working from home for one day of the week) to facilitate work-life balance. Our firm supports modern work practices like flexitime and remote work options once work commitments are met.
* Career Progression:
Clear opportunities for career development and progression. As you gain experience, you can take on greater responsibilities, and potentially advance into senior administration or support positions over time. We are committed to fostering talent from within and helping you achieve your career goals in wealth management.
* Additional Benefits:
Enjoy a supportive and inclusive team culture in a professional office environment. Employees benefit from perks such as paid holidays (plus bank holidays), and participation in schemes like Bike-to-Work. We also offer paid sick leave as part of our commitment to employee well-being.
This Financial Adviser Administrator position is an excellent opportunity for a detail-oriented, client-focused professional to develop their career with a reputable wealth management firm. If you are passionate about financial services and delivering superior client support, we invite you to apply and join our dynamic team.