Job DescriptionDue to continued growth, we require an experienced customer service administrator to join our team. You will be responsible for responding to a wide range of client sales and service queries and ensuring that the team of Field Service Engineers are organised to provide best in class customer service.Duties And ResponsibilitiesManaging large volumes of incoming service calls and processing timely turnaround.Following up with customers, resolving any queries, keeping them informed of scheduled call-outs.Reviewing worksheets, closing calls and raising invoices.Ensuring appropriate charge out of all service activities.Support the team completing quotes, tenders, and other document control in line with company policy.General administration support including office sales, meet and greet customers, other Ad hoc issues during the day to day operations of the service office.Skills And ExperienceExceptional customer focus with a positive can-do attitude.Courteous and friendly professional telephone manner essential.Must enjoy working in a fast paced environment where multi-tasking is required.Be an effective team player who is also able to work independently.Strong attention to detail - Excellent knowledge of IT systems.Previous Office Experience EssentialJob Type:Full-timeEducationAdvanced/Higher Certificate (preferred)Work Location:In person