Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story, part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.
You will be part of EA's Fan Care organization, which exists to help our fans get the most fun from their games. From onboarding new players to helping them return after issues, we support fans across their EA experiences and ensure they stay safe online. We value those who bring new ideas to make Fan Care a great place to work and be from. We celebrate diversity and inclusion, emphasizing creating great experiences for both our people and players. We're looking for passionate individuals eager to work and have fun.
Moderation Operation Manager
Join us! We’re hiring a Moderation Operations Manager for EA’s Fan Care Team.
Our Fan Care organization aims to maximize fan enjoyment of our games. We support players from onboarding to re-engagement, across all EA platforms. We seek individuals who bring fresh ideas and perspectives to enhance our environment. Our goal is to make EA renowned for caring for its fans—by people caring for fans and engaging directly with communities.
We want the best talent to create memorable experiences for players. The ideal candidates are inspired by their work and value work-life balance. It’s crucial for us to provide excellent experiences for both our staff and players. We seek individuals ready to contribute enthusiastically and enjoy their work.
Our Moderation teams ensure safe, fair, and enjoyable interactions across the EA ecosystem through accurate content moderation across various content types. As a Moderation Operations Manager, you will report to the Director of Moderation Operations. Your responsibilities include piloting, testing, and executing new moderation processes and content types, including setup, performance tracking, feedback, and success evaluation. You will oversee moderation activities beyond Terms of Service, including platforms like Discord and Steam. Collaboration with Product and Program managers and the Community Care leadership team is essential to adapt to moderation needs effectively.
Responsibilities:
* Manage a team of front-line moderators, setting goals, providing feedback, conducting 1-on-1s, and ensuring performance targets are met.
* Execute moderation pilots and tests, including operational setup, reporting, and feedback processes.
* Create an inclusive, positive work environment through clear communication, collaboration, and a positive attitude.
* Work with product and program managers to develop and enhance moderation capabilities.
* Establish data collection and analysis to measure pilot impacts and team performance.
* Foster a culture of continuous improvement.
* Stay informed of emerging trends and best practices in community moderation, safety, and automation.
Requirements:
* 5-7 years of experience managing teams.
* Experience in online safety, moderation, or operational pilots.
* Proven ability to lead change in a global environment.
* Strong collaborative skills across organizations.
* Comfort with ambiguity and adaptability to changing priorities.
About Electronic Arts
We aim to inspire the world to play through innovative games, services, and technologies, bringing infinite possibilities to millions globally.
We seek collaborative, inclusive individuals with diverse perspectives to enrich our culture. Our benefits focus on holistic wellness—physical, emotional, financial, career, and community—to support our team through life's stages. We offer comprehensive benefits, paid time off, parental leave, free games, and more. Our workplace is safe, respectful, and empowering, enabling you to thrive both professionally and personally.
Electronic Arts is a global team of creators, storytellers, technologists, and innovators. We believe diverse teams lead to the best games and experiences, reflecting the communities we serve.
Equal Opportunity Employment
EA is committed to an inclusive environment. Employment decisions are made without regard to race, color, national origin, sex, gender identity, sexual orientation, age, disability, or other protected characteristics. We also consider qualified applicants with criminal records, in accordance with law, and provide accommodations for individuals with disabilities.
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