OverviewWe are an AI-forward organization and expect team members to leverage responsible AI to drive measurable outcomes. Candidates should be prepared to discuss and demonstrate how they have used AI tools or models in their past roles to improve productivity, quality, and innovation, including specific examples, quantified results, and the governance practices they followed.As members of the Information Engineering team at NetApp, our technical writers are clear and professional communicators. We are strategic thinkers and creative problem-solvers, and we are passionate about understanding user needs, unraveling ambiguous or complex information, and then developing clear and meaningful documentation to help our readers learn about and use our products. At NetApp, you\'ll join a diverse team of writers and make a direct impact on our customers by working with product teams to both serve and delight our customers with optimal information.ResponsibilitiesCollaborate with other writers and stakeholders (engineers, product managers, and support team members) to develop task-focused content for NetApp products and services.Experiment with pre-release versions of products to understand functionality and anticipate users\' information needs.Research, scope, and develop plans to meet content requirements for product features and releases.Partner with usability and engineering teams to champion user interface simplicity, clarity, and consistency.Develop and nurture relationships with subject matter experts in cross-functional areas.Interpret metrics, feedback, and other data to continuously improve the customer experience.Partner with your peers in Information Engineering to improve processes, systems, and tools.Represent Information Engineering in cross-functional strategic initiatives.Exercise continuous improvement by auditing content and making plans to address problems.Ensure that documentation is culturally relevant to a diverse global market with a wide variety of audiences.Independently research technology concepts, product plans, and technical specifications.Interact with individual contributors, managers, and directors across NetApp.Job RequirementsExcellent communication and interpersonal skillsExcellent critical-thinking and problem-solving skillsStrong ability to self-edit and assess the consistency of your own writingAdaptability, as you switch contexts to work across the NetApp product portfolioStrong listening skills and empathy with end usersExcellent command of technical writing knowledge and best practicesExcellent command of standard American English syntax and grammarStrong technical and project management skillsAbility to work independently on multiple programsEducationMinimum of 8 years of technical writing experience.Degree in English, Technical Writing, Computer Science, or related field.Successful completion of very complex technical documentation projects.Demonstrated ability to work as a team lead with cross-functional peers to meet deadlines.Ability to provide writing samples and speak to how they impacted user experiencePreferred experienceLightweight markup languages like AsciiDoc or MarkdownGitHub or other source control systemsFamiliarity with JIRA or other bug tracking toolsRelevant technical experience (cloud or on-premises system administration, storage or networking technology, or programming)CompensationThe salary offered will be determined by the candidate\'s location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU\'s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.
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