GET TO KNOW US
Here at Trinny London, we’re changing the face of makeup and demystifying skincare. Founded in 2017 by Trinny Woodall, Trinny London challenges people worldwide to rethink their routines.
KNOW THE ROLE
* Conduct all types of services such as pre-booked appointments and walk-ups, ensuring delivery of the Trinny London Match2Me experience to all customers.
* Deliver impeccable customer service, sharing your knowledge with each customer.
* Embodies Trinny London’s brand and style, and takes pride in knowing that customers will return.
* Ensure that you, your team, and the counter meet business objectives, targets, and KPIs, addressing any underperformance with support from the Training Team or Business Development Manager.
* Support the Business Manager with daily, monthly, and quarterly counter operations, creating an atmosphere geared towards achieving sales.
* Utilize HR systems for reporting and employee file management.
* Assist with 1-2-1s and reviews, championing your team’s ambitions for progression.
* Motivate your team to continually improve their artistry and product knowledge using education and training resources.
* Assist the Business Manager with event planning and stock management.
KNOW WHAT WE'RE LOOKING FOR
The essential skills and experience required are:
* Experience leading a team of at least 5 people, ideally within the luxury sector.
* Passion for makeup and skincare.
* Proven success in leading a team within retail.
* Adaptability and confidence in a dynamic environment.
* Positive attitude and proactive approach.
* Strong communication and mathematical skills.
* Comfort working towards and exceeding KPIs.
* Punctuality and organization skills.
KNOW HOW WE WORK
Experience is our business: Our customer engagement sets the standard in service and experiential retail, providing value every time.
We Are More Than Shops: We create enjoyable spaces for socializing, discovering, learning, and inspiration, enriching local communities.
We are Curators: Our unique range of products and services adds to the excitement Brown Thomas Arnotts is known for, enhancing customers’ lives.
We Care for Our People: We believe a great customer experience starts with a great people experience, fostering a culture of talent nurturing, creativity, and learning.
We Succeed by Working Sustainably: We focus on community and aim to cultivate retail environments that are conscious, considerate, and commercially successful.
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