Front Office Supervisor
Are you passionate about delivering exceptional guest experiences and leading a high-performing team?
The Front Office Supervisor plays a vital role in ensuring that our guests receive a seamless and welcoming experience from arrival to departure. As a key member of the Front Office team, you will be responsible for overseeing daily operations, guiding your colleagues, and providing excellent communication skills to resolve any issues that may arise.
The ideal candidate will have previous supervisory experience in a 4/5-star hotel environment and possess strong leadership skills, excellent written and verbal communication skills, and the ability to work under pressure while maintaining a calm and confident demeanor.
Key Responsibilities:
* Supervise the Front Office team and ensure that Forbes 5-star standards are consistently upheld.
* Act as the go-to contact for guest inquiries and provide a professional welcome and farewell to all visitors.
* Coordinate closely with departments such as Housekeeping, Concierge, Reservations, and Attaché to ensure seamless communication and service delivery.
* Process billing, charges, and invoices accurately and maintain proper documentation.
* Train new team members and uphold our culture of exceptional guest service.
* Prepare rosters and weekly payroll reports for the front office team.
* Respond to guest feedback and resolve complaints in a timely and courteous manner.
* Maintain up-to-date logs and follow security protocols.
What We Offer:
* Birthday Leave: Celebrate your special day
* Reward Recognition: Regular acknowledgement of your contributions
* Career Progression: Opportunities to grow and advance your career
* Education Support: Invest in your professional development
* Social Events: Enjoy company-organized gatherings
* Employee Assistance Programme: Support when you need it
We are committed to creating a workplace where everyone feels valued, supported, and empowered to succeed. If you bring these values and are ready to lead a dedicated team, we want to hear from you.