Branch Leadership Role
The Branch Manager will be responsible for overseeing the Sales Office operation, achieving performance levels and sales targets set by the company. This includes managing Sales Office costs, introducing efficiencies in conjunction with the Regional Sales Manager, coaching and developing staff, and recognizing high performance and addressing poor performance.
* Manage all aspects of the Sales Office to achieve annual business plan targets and personal sales targets.
* Lead and manage the performance of Sales Executives, Sales Development Coordinators, and Sales Advisors.
* Provide necessary coaching, development, and support to staff to ensure they demonstrate the required level of skill, knowledge, and behavior.
* Allocate targets and business segments in line with the Company's ambition, ensuring all staff have the opportunity to excel and achieve business targets.
* Work with other branch managers to best utilize shared resources.
* Grow revenue through direct selling and account management, personally and with the office team.
* Target customer segments in commercial and agri-business sectors and develop prospecting strategies to maximize penetration and build on success.
* Develop customer relationships and sales opportunities, constantly striving to improve conversion rates and quality of business.
* Manage all aspects of the sales process, including prospecting, lead generation, time and territory management, call activity, conversion rates, follow-up renewals, and referrals.
* Performance management - establish a program of individual meetings to set targets, review performance, and identify development needs.
* Identify training and development necessary to maximize performance outputs.
* Deal with poor performance, manage absenteeism, and branch resourcing effectively.
* Report on Sales Office activity and sales performance as required by Sales Management.
* Ensure the FBD Customer Complaint Policy and Procedure process is implemented and adhered to in their Sales Office.
* Acquiring and maintaining comprehensive up-to-date knowledge and information of all the Company's product range and compliance requirements.
* Be a key contributor to the successful achievement of objectives at a regional level, including sales targets and loss ratios, by actively supporting the Regional Manager across these activities.
* Develop and/or maintain local relationships with key customer groups/associations, such as the IFA.
* Champion and drive FBD's customer-centric culture, ensuring that the customer's best interests are protected and all customer interactions are completed in a fair, compliant, and professional manner.
Skill Requirements:
Strong leadership and people skills
Excellent communication and negotiation skills
Able to work under pressure and manage multiple tasks simultaneously
Familiarity with sales and marketing principles and practices
Ability to analyze data and make informed decisions
Benefits:
Competitive salary and benefits package
Opportunities for career advancement and professional growth
Collaborative and dynamic work environment
Additional Information:
This role requires a high degree of autonomy, initiative, and self-motivation. The ideal candidate will be a strategic thinker with excellent problem-solving skills and the ability to adapt to changing circumstances.