Overview
Nostra is a leading Managed Service Provider (MSP) in Ireland, dedicated to delivering advanced IT solutions that enable businesses to build reliable, secure, and scalable IT foundations. With a commitment to continuous improvement, we serve a diverse range of industries, providing exceptional services that empower our clients to focus on their core business goals.
Responsibilities
* Manage the IT Support queue.
* Take ownership of IT issues and work with the team (and SMEs across the business as required), to resolve these issues.
* Document processes and procedures to increase the efficiency of the service desk team.
* Support M365, MacOS environment and perform server and laptop setups and repairs.
* Install, configure and maintain user software and communications equipment.
* Manage and communicate with third party vendor.
* Provide support on client sites as per business requirements.
Qualifications and Personal Skills
* Relevant experience in IT Support or Service.
* Office 365, Windows and MacOS Administration.
* Linux Endpoint Management.
* Knowledge of Active Directory and Server Administration.
* Excellent organizational and interpersonal skills.
* Excellent customer service skills.
* Self-motivated with an ability to work in teams.
* Be enthusiastic, ambitious, and keen to learn new skills with a positive attitude.
* Able to prioritise and execute tasks in a high-pressure environment.
* Industry standard certifications (Microsoft, Cisco & CompTIA).
Benefits
* Generous professional development budget.
* Company Pension.
* Health Plan.
* Wellness Benefit.
At Nostra we value our people. We are a passionate team committed to doing our best, our values are trust, accountability, expertise, people, integrity, and empathy. These values form a central part of our recruitment process. Nostra is an equal opportunity employer committed to diversity and inclusion.
Skills
Linux, MacOS, Windows, Office 365, Customer Service
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