Highly competitive salary, monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets achieved), generous employee discount, annual jewellery uniform allowance, and other excellent benefits!
We are currently seeking a proactive, results-driven store manager to join our team. If you thrive on leading retail operations, inspiring a high-performing team to surpass targets, and providing world-class service, we would love to hear from you!
In the UK, we are proud to have recently been recognized in the Sunday Times 'Best Places to Work 2023', one of only 11 in the 'very large' employers category.
The role
The store manager is our brand ambassador and responsible for the store's overall commercial success. You will manage the assistant manager and a team of supervisors and sales assistants, supporting them in creating memorable experiences for our customers.
What to expect from the role
1. Support and motivate the in-store team daily to achieve and surpass KPIs, exemplifying exemplary Pandora customer service.
2. Maintain a strong retail floor presence, educate and influence the store team, and ensure back-of-house activities support successful commercial execution.
3. Receive thorough training on our handcrafted luxury products to become a Pandora product expert. With support from the regional sales manager, nurture and develop your team to unlock their full potential and support succession planning.
The successful candidate
Our store managers are the ambassadors of the Pandora brand. The ideal candidate will be a capable leader and passionate team player, confidently supporting their team to deliver an unforgettable Pandora in-store experience.
Previous experience with a leading brand or desirable consumer product retailing is preferred. If you are a senior supervisor or current assistant manager seeking your next challenge, this could be the opportunity for you. We value individuals who demonstrate our core values of dreaming, daring, caring, and delivering.
An ideal candidate will have:
* Proven experience in driving sales and profitability
* A passion for delivering exemplary customer service
* An understanding of Pandora's local and global business strategies and ability to translate them into store, regional, and division KPIs
* Experience using data to identify trends, issues, and root causes, with the ability to take corrective actions
* Strong communication skills to establish and coach a high-performing team
* Adaptability and flexibility to changing business needs
* A positive, can-do attitude with enthusiasm for Pandora's products and values
* A well-presented appearance and a passion for retail and desirable products
Why work with us?
Our people are key to our success. We offer a competitive rewards package and excellent career progression opportunities.
Our benefits include:
* A highly competitive salary
* Monthly bonus of 10% upon achieving sales targets (potentially 20% for stretch targets)
* Annual jewellery uniform allowance to express your individuality
* Generous employee discount
* Access to online benefits with retail, hospitality, and entertainment discounts
* Support for health, wellbeing, financial advice, legal aid through 'Retail Trust'
* Parties, incentives, and gifts throughout the year
If you're ready for a new challenge and meet the requirements, please click apply to submit your application.
Pandora's recruitment process is transparent and fair. We encourage applicants to refrain from including identity-related elements such as photos, marital status, or age. If you require reasonable adjustments during the interview process, please inform us early.
About Pandora
Pandora is the world's largest jewelry brand, known for accessible luxury jewelry made from high-quality materials. Our pieces inspire self-expression and storytelling. We operate in over 100 countries with more than 6,800 points of sale, including 2,700+ concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide, using only recycled silver and gold. We are committed to sustainability, aiming to halve greenhouse gas emissions across our value chain by 2030. Pandora is listed on Nasdaq Copenhagen and reported revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.
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