Job Ref: ABB1115Branch: Abbey Theatre DublinLocation: Abbey Theatre, DublinSalary/Benefits: Competitive SalaryContract type: PermanentHours: Full TimeHours per week: 40 hours per weekPosted date: 22/01/2026Closing date: 06/02/2026ABBEY THEATREJob DescriptionJob Title: Box Office ManagerReports to: Director of OperationsThe Abbey Theatre's mission is to engage effectively and imaginatively with all of Irish society through the production of ambitious and courageous theatre in all its forms. Ireland's National Theatre is artist-led and audience-focused, driven by ambitious ideas from theatre-makers of all disciplines, relevant to our times and communicated effectively to our audiences and stakeholders.Our vision is to build a 21st-century theatre and company where creativity drives everything we do; developing the artists and audiences of the future. We aim to be a confident, collaborative company, leading the way in how Irish theatre is developed, produced and shared, and where everyone who works with us knows they are contributing to one of the world's great theatres.ResponsibilitiesDuties of the Box Office Manager include, but are not limited to:TicketingManage all aspects of sales and ticketing to ensure a profitable, efficient day-to-day operationDeliver strategies to increase revenue and encourage repeat attendanceWork closely with the Communications team on sales and customer service messagingLiaise with internal teams to manage stakeholder ticketing requestsManage access performance requirements and the Theatre for All schemeFacilitate ticket sales for co-presentations, venue hires and agent allocationsEnsure the highest standard of customer service across all Box Office functionsKeep up to date with new technologies and sales techniques, implementing improvements where appropriateCRM / Ticketing System (Tessitura)Configure and maintain Tessitura for sales and ticketing operationsEnsure accurate and up-to-date event and performance informationMaintain system integrity and oversee departmental data standardsAct as a Tessitura power user and contributor to the Tessitura User GroupIdentify and resolve system issues in collaboration with the Database Systems ManagerManage customer feedback through the CRM system and report insights to senior managementStaff ManagementTrain staff on sales and ticketing functions of the CRM systemMotivate staff to meet sales targets, leading by exampleEnsure adequate staffing levels and a supportive, inclusive work environmentRecruit, manage and mentor staff, supporting career developmentPrepare staff rotas and respond to sick leave and emergency staffing needsGeneralImplement and review Standard Operating Procedures (SOPs) to improve efficiency and reduce costsDeliver departmental objectives through effective sales and customer service planningRepresent the organisation at meetings and events as requiredBuild and maintain relationships with industry peers and stakeholdersEnsure effective internal controls within the Box OfficeUndertake other reasonable duties as requiredPerson SpecificationThe successful candidate will have:Management experience in sales and ticketing within a customer-focused organisationExperience working with a CRM or ticketing system (Tessitura desirable)A passion for excellence in customer service with proven leadership abilityDemonstrated progression in roles and responsibilitiesStrong organisational, communication and administrative skillsThe ability to manage multiple priorities and meet deadlines under pressureExperience managing change and implementing new systems or servicesA knowledge of and interest in theatre and the artsTerms ConditionsPost: Full-time (40 hours net per week)Hours: Variable; includes evenings and weekends. Minimum of one Box Office shift per week requiredSalary: Commensurate with skills and experienceProbation: 6 monthsAnnual Leave: 24 days per annum (including Good Friday and Christmas Eve)Public Holidays: 9 per annumPension: PRSA with employer matching up to 5.5% (minimum employee contribution of 3%)Life Assurance: 4x annual salaryHealth Insurance: Access to Abbey Theatre VHI Group Scheme with 10% employee discountHow to ApplyApplicants should submit:A cover letter outlining their suitability for the role and demonstrating how their skills and experience meet the requirements of the positionA current CV detailing relevant experience and achievementsApplications will be accepted until 6th February 2026.As Ireland's national theatre, the Abbey Theatre's ambition is to enrich the cultural lives of everyone with a curiosity for and interest in Irish theatre, stories, artists and culture. Courage and imagination are at the heart of our storytelling, while inclusivity, diversity and equality are at the core of our thinking. Led by Co-Director's Caitríona McLaughlin (Artistic Director) and Mark O'Brien (Executive Director), the Abbey Theatre celebrates both the rich canon of Irish dramatic writing and the potential of future generations of Irish theatre artists.Our stories teach us what it is to belong, what it is to be excluded and to exclude. Artistically our programme is built on twin impulses, and around two questions: "who we were, and who are we now?" We interrogate our classical canon with an urgency about what makes it speak to this moment. On our stages we find and champion new voices and new ways of seeing, our purpose - to identify combinations of characters we are yet to meet, having conversations we are yet to hear.