Dutch Customer Service Specialist required with 2 years plus experience in customer service / order management. Contract for 12 months. Galway city. Hybrid.Fluency in French would be a distinct advantage.The Customer Service Specialist will be responsible for a variety of tasks including order processing, problem solving, admin support for our commercial sales team and logistic support for both our internal and external customers.Responsibilities:
1. Process all orders received via CRM system.
2. Communicate proactively with internal and external customers regarding order status.
3. Review and maintain customers open orders on a daily basis.
4. Investigate and resolve order processing issues reported by customers and working cross-functionally with other departments.
5. Collaborate with other departments to ensure accuracy of data maintained on SAP.
6. Keeping customer account changes up to date and communicated to the commercial sales team.
7. Keep up to date on products, inventory levels, special requirements and promotions, communicated from various departments to support the delivery of an excellent customer service.
8. Communicate regularly with Team Lead of all changes, issues and potential concerns with any customer accounts.
9. Work with central warehouse and or supply chain team with regards to inventory, escalations and customer inquiries.
10. Responsible for complying with and executing applicable Quality Management System (QMS) processes, to support the delivery of an excellent customer experience.
Requirements:
11. Previous customer service experience desired preferably in the healthcare industry but not essential.
12. Fluency in Dutch and English essential. Fluency in French also would be an advantage.
13. Proficient in MS Office programs such as Word, Excel and Outlook and comfortable with IT systems.
14. SAP or other ERP system experience a significant advantage.