The Hotel:
The Castletroy Park Hotel, a leading Limerick Hotel, is ideally located in the heart of the Mid west of Ireland and is the closest 4* hotel in Limerick to the M7 motorway from Dublin. This luxury hotel is just 2.5 miles from Limerick City, surrounded by superb amenities and is easily accessible via Shannon International Airport, just 25 minutes drive away.
The Internationally acclaimed University of Limerick UL, University Sports Arena (Olympic sized Pool), University Concert Hall, Irish World Academy of Music & Dance, Irish Chamber Orchestra are adjacent to the hotel. This Limerick hotel is located beside the University of Limerick which is situated on a superb riverside campus of over 133 hectares. Two bridges cross the river on the campus, offering an ideal walking circuit of the grounds, with its trees, its fountains and the river Shannon flowing through it all.
In Limerick, sport is a matter of pride and passion. Nearby to the hotel is "the proud home of Munster Rugby" the new Thomond Park stadium which is the jewel in the rugby crown of the city. Limerick offers you a wonderfully wide range of activities and facilities which include: Sightseeing, culture activities, horse racing, fishing, horse-riding, golf, river cruising and so much more.
This luxury 4 * hotel with conference and banqueting facilities, leisure centre and C – Salon offers superb accommodation from deluxe rooms to suites making this the ideal base for your holiday in the Limerick region.
One of Six properties within the Só Hotel Group, there are significant progression and development opportunities for ambitious and driven hospitality professionals.The Role: As an Accommodation Supervisor with Só Hotels you will you will assist the Accommodation Assistant Manager and Accommodation Manager in overseeing and managing the day-to-day operations of Accommodations department.
Responsible: As the Accommodation Supervisor, ensure the day-to-day operations are carried out in line with department and Hotel standards. To provide 100% quality service to guests at all times. To carry out duties in accordance with statutory, health and safety requirements
Complete accommodation worksheets before the staff start their shift, making sure that any special requests are noted.
* Monitors job performance pertaining to the level of cleanliness.
* Compiles and reports accurate status of guest rooms to the Front Office department.
* Monitors and maintains a high level of cleanliness in rooms, storage areas, linen rooms, offices, laundry, restrooms and public areas. Maintains room quality as per checklist.
* Ensures daily line up and departmental meetings are completed according to SOPs.
* Enforces standard procedures for the acceptance, security and return on guest lost and found items.
* Works closely with Maintenance to coordinate projects for the guest rooms. Reports to the front office in the morning to retrieve the housekeeping keys and again at the end of the day to turn the keys in.
* Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced. Conducts inventories of linen, supplies and equipment as required.
* Orders and receives supplies so as to maintain adequate inventory levels.
* Enforces the hotel's policies and procedures.
* Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.
* To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay
* To anticipate guests needs whenever possible to enhance quality service and in turn enhance guest satisfaction
* To assist in achieving Hotel and Departmental goals in relation to mystery audits, customer comment index, Só Hotels quality evaluation and Combined Quality Index
* To assist guests at all times. To become fully aware of 100% guest satisfaction and to implement agreed practices at all times
* To ensure all guest queries are handled promptly and efficiently
* To use initiative in relation to the speedy resolution of guests queries or problems
* To report on all guest feedback to Manager.
Job Type: Full-time
Pay: €29,000.00-€31,000.00 per year
Benefits:
* Employee discount
* On-site gym
* On-site parking
Work Location: In person