Operations Manager – 4★ Hotel, Limerick
Are you a driven hospitality professional with a strong background in hotel operations and leadership?
A well-established 4-star property in Limerick is seeking an experienced Operations Manager to oversee the day-to-day running of the hotel, ensuring exceptional guest service, operational efficiency, and financial performance.
This is a pivotal leadership role for an experienced hospitality professional who thrives in a dynamic environment and is ready to make a significant impact across all operational departments.
Role Purpose
To plan, direct and oversee the safe, efficient and profitable day-to-day operation of the hotel.
The Operations Manager will ensure the property is well-maintained, service standards are consistently high, and departmental performance aligns with budgetary and business goals.
Key Responsibilities
Operations
* Manage all aspects of daily hotel operations, maintaining the highest standards of product and service.
* Provide leadership and direction to all Heads of Department and senior managers, ensuring alignment with operational goals.
* Communicate effectively with the management team through regular meetings and one-to-one updates.
* Act as a key point of contact for guest interaction and feedback, ensuring prompt resolution of issues.
* Oversee Food & Beverage operations, approving menus, promotions and service standards.
* Work closely with the Rooms Division Manager to maintain property standards and enhance online reputation.
* Support IT, maintenance and sustainability initiatives across the property.
* Prepare the property for external audits (EHO, Health & Safety, Food Safety).
Financial Management
* Contribute to the annual business plan and budget in collaboration with senior management.
* Complete monthly and quarterly forecasts and brief Heads of Department on performance results.
* Manage payroll and departmental expenses within budgetary limits.
* Support the implementation of the CAPEX programme, including supplier liaison and budget control.
* Ensure strong stock management, cost control, and gross profit performance across departments.
* Conduct regular competitor and pricing analysis for F&B operations.
Human Resources & Training
* Work with the HR Manager to ensure compliance with all statutory training (e.g. manual handling, HACCP, first aid, fire safety).
* Oversee recruitment, training, and development of operational managers and supervisors.
* Conduct appraisals, set objectives, and support succession planning within departments.
* Ensure effective internal communication and engagement through team meetings and feedback sessions.
* Manage disciplinary and performance procedures appropriately.
Health & Safety
* Ensure full compliance with fire, food safety, and health & safety regulations.
* Maintain all risk assessments and ensure follow-up actions are completed.
* Oversee accident reporting and liaise with insurance providers as required.
* Ensure pool management and water system safety protocols are maintained.
Sales & Marketing Support
* Attend weekly sales and revenue meetings to support strategic growth initiatives.
* Collaborate with the Revenue and Sales teams to maximise room yield and promote F&B outlets.
* Represent the hotel at client meetings, local business events, and trade shows as needed.
* Support wedding and event sales, ensuring competitiveness and profitability in the local market.
Guest Care
* Ensure guests receive an outstanding level of service at all times.
* Proactively anticipate guest needs and resolve any issues with empathy and efficiency.
* Promote a culture of genuine hospitality and teamwork throughout the hotel.
Essential Skills & Experience
* Proven experience in a 4★ or 5★ hotel operations or senior management role.
* Strong leadership and people management skills.
* Excellent communication and organisational abilities.
* Commercially astute with experience managing budgets and operational KPIs.
* Calm and effective under pressure, with a focus on maintaining high standards.
* Exceptional attention to detail and commitment to guest satisfaction.
Desirable
* Experience within the Limerick or Mid-West hotel market.
* Relevant hospitality or business management qualification.
* Experience with sustainability and green initiatives in hotel operations.
What’s on Offer
* Salary of €70K and performance-related benefits.
* Meals on duty and staff wellbeing initiatives.
* Career development opportunities within a supportive management structure.
* A dynamic working environment in one of Limerick’s leading 4-star hotels
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