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Interested in biometric verification and smartphone technologies? Daon is an innovative provider of biometric identity assurance software, serving governments and large organizations worldwide.
We are seeking a highly motivated Application Support Engineer for our Dublin office.
Key Responsibilities
* Provide professional customer support to ensure satisfaction.
* Handle support incidents, test biometric applications, and provide solutions.
* Support product releases, documentation, SDKs, and sample apps.
* Manage and deliver software releases and documentation.
* Build customer environments in AWS and maintain knowledge base articles.
* Track licenses and administer support portals.
* Participate in on-call rotations and maintain a positive attitude.
* Respond promptly via chat, email, and phone, and keep records of interactions.
You Have
* Bachelor’s or Master’s Degree in Computer Science or related field.
* 5-7 years’ experience in technical support or similar roles.
* Strong troubleshooting and customer support skills.
* Experience with support channels like email, tickets, and web sessions.
Additional Skills and Knowledge
Programming & Scripting
* 1+ years Python scripting experience.
* Strong PowerShell and Bash scripting skills.
* Experience with Mobile SDKs and mobile app development languages.
Web Technologies & APIs
* Understanding of RESTful APIs and security protocols.
Database & System Administration
* Basic SQL knowledge and Linux environment proficiency.
* Experience with Java infrastructure and AWS services.
Benefits
* Health insurance for you and your family.
* Company events, team sports, and social outings.
* Focus on individual development and latest technologies.
* Flexible hybrid working model with adjustable hours.
Qualified candidates will be invited for interviews with HR, team, and hiring managers. Successful candidates will receive an offer to join our team.
Join us to shape the future of digital identity!
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